Trip12425969813
7 décembre 2021
In the UK we have an expression "fur coat and nae knickers", which I think is an apt description for this hotel. Superficially it looks good but not to stay in. Its a modern building, in an area where development started but stopped some time ago. Its very close to a modern shopping centre, but our apartment was overlooking a long abandoned building site - a bonus meaning we could open curtains and windows without being overlooked or having any noise. The apartment was OK, but there were no coat hangers on arrival, and the safe locked itself when I put things in and had to be reopened by staff - who then declared it broken. The TV also needed staff input on the second night to get any channels (they had been there on day 1!) Whilst there is a kitchen, apart from a set of knives and 2 mugs for drinks, there was one glass and plate and no other cooking implements. Just as well we only had 2 nights there - there is a very good supermarket in the nearby shopping centre so we'd have wanted to cook if we'd stayed longer. We weren't told that we needed to set a light for the room to be serviced, so got back to find it hadn't been cleaned or restocked - I've no problems if told cleaning is on demand only for Covid reasons but we still needed some items replenishing. We found breakfast to be good - although we has a bizarre experience of being told breakfast would not be available on our check out day and it would be delivered to our room as the kitchen was being worked on. In response we gave them a list of what we wanted - and on the day waited....and waited. About 15 mins after the booked time we called reception who had no idea what we were talking about - the breakfast cafe was open!! So we then rushed up to grab food to go. I wouldn't recommend staying unless you can be sure these repeated ******* can be resolved.
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