Avis : Shangri-La Hotel Beihai

Réponse de l'établissement: Dear Guest,Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay, particularly the spacious and clean room, the comfortable bed, and the beautiful sea view. We're also pleased that our location provided easy access to the bridge leading to Gold Beach.We are especially grateful for your commendation of Dash Lim from our front desk. It's fantastic to know that he was very helpful in recommending places to visit and assisted you with your island ticket purchase, making your trip more enjoyable. We will certainly pass on your "5 thumbs" praise to him, as it is a great encouragement to our team.We look forward to welcoming you back for another pleasant stay in the future!

Réponse de l'établissement: 非常感謝您抽出時間分享您的入住體驗和寶貴反饋！我們很高興得知您對酒店的地理位置表示滿意。同時，我們也注意到了您對於酒店設施比較老舊、服務一般，以及自助餐食物和飲料選擇有限的評價。這些都是非常重要的反饋，對於我們持續改進服務和設施質量至關重要。我們已將您的意見記錄下來，並會轉達給相關部門，以便在未來的設施升級和餐飲服務優化中進行參考和改進，力求為客人提供更優質的體驗。再次感謝您的真誠反饋，期待未來有機會能為您提供更好的服務。

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you and your colleagues enjoyed your stay and were pleased with the early check-in and late check-out options. It's great to know that our rooms met your expectations and that you found both the breakfast and dinner buffet to be worthwhile.Your kind words about our service mean a lot to us, as we strive to provide the best experience for our guests. We look forward to welcoming you back to Beihai and creating more memorable moments for you in the future.

Réponse de l'établissement: Dear valued guest,Thank you very much for choosing Shangri-La Hotel, Beihai! We are delighted that you enjoyed our excellent location and beautiful sea views. We are also very honored that Dash Lim was able to provide you with attentive service and that you recognized his efforts. Your appreciation is our motivation, and we eagerly look forward to welcoming you back again on your next visit to Beihai! Thank you again!

Réponse de l'établissement: Dear Valued Guest,Thank you very much for your wonderful feedback!We are absolutely delighted to hear that you had a great stay with us and that Dash Lim's assistance contributed significantly to your positive experience through her "nice arrangement and speedy response." We are very proud of our colleagues who go above and beyond to ensure our guests' comfort and satisfaction. We will certainly share your kind words with Dash Lim and the entire team, as this is a great motivation for all of us.It is our greatest pleasure to know that our service met your expectations. We look forward to welcoming you back to Shangri-La Beihai for another memorable stay in the future!

Réponse de l'établissement: Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the private beach and found it calm and pleasant. It's great that you had a lovely meal by the beach and appreciated the stunning sea view from your room. We're also glad that you enjoyed the diverse options available at our buffet breakfast.We appreciate your comments regarding the bathroom, and we will certainly take that into consideration for future improvements. Thank you for your recommendation, and we hope to welcome you back soon for another great stay!

Réponse de l'établissement: Thank you for your kind words! We're delighted to hear that you had a very nice stay and enjoyed the breakfast as well as the lunch at our other restaurant. It’s wonderful that your parents would like to return! We look forward to welcoming you back for another great experience. If you have any preferences for your next visit, just let us know. Safe travels until then!

Réponse de l'établissement: I'm sorry to hear that your experience did not meet your expectations. I appreciate your feedback, as it is valuable for us to improve our services. It’s unfortunate that you encountered issues during your stay, especially regarding the breakfast area and the condition of your room. We strive to create a welcoming environment for all our guests, and I will ensure your comments are shared with the team for further improvement. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.

Réponse de l'établissement: Thank you for your feedback! We appreciate your comments about our hotel. We’re glad to hear that you enjoyed the delicious breakfast and the proximity to the ocean. While our building has some age, we strive to maintain a welcoming atmosphere and provide great service for all our guests. We hope to see you again soon and wish you all the best on your travels!

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed the cleanliness, quiet atmosphere, and the beautiful view during your stay. Creating a serene and pleasant environment for our guests is a top priority for us, and it's great to know that we met your expectations. We hope to welcome you back soon for another delightful stay!Wishing you all the best!

Réponse de l'établissement: Thank you for choosing to stay at the Shangri La Hotel in Beihai and taking the time to share your stay experience!We are delighted to hear that you are satisfied with the cleanliness and other aspects of the hotel. We deeply apologize for the furniture and curtain issues you mentioned. We will carefully consider your feedback and strive to improve the facilities to provide guests with a more comfortable living environment.Thank you again for your valuable feedback. We look forward to welcoming you again in the near future!Wishing you a happy life!

Réponse de l'établissement: Thank you for your kind words! It's our pleasure to provide you with a wonderful hospitality experience. Ivy and our team strive to ensure your comfort throughout your stay, and we're glad to hear that Ivy promptly attends to your needs. We're delighted that you enjoyed the complimentary fruit basket and desserts that were specially arranged for you. Your recognition of our customer service is truly appreciated, and we take pride in delivering exceptional service that stands out even among other 5-star hotels. Thank you once again for your commendation. We look forward to welcoming you back and exceeding your expectations in the future.

Réponse de l'établissement: Thank you for your feedback! We take great pride in maintaining our hotel to high standards, even after being established for some time. We strive to ensure that all areas of the hotel are well-maintained and meet the expectations of our guests. Thank you for recognizing the quality and standards associated with the Shangri-La brand. We appreciate your kind words and look forward to welcoming you back in the future. Should you have any further requests or suggestions, please do not hesitate to let us know.

Réponse de l'établissement: 非常感謝您對豪華閣家庭下午茶的喜愛與肯定！很高興您享受了我們的下午茶時光。期待您再次光臨！