YoungPaul
26 novembre 2022
Absolutely shocking customer service. Went for an overnight stay in the city and was totally ruined by 3 clowns (2 and on reception and 1 in the bar) working in this hotel. We went back to the hotel at 11.55pm to get a couple of drinks before bed. Was refused service and told the bar was closed although 2 other customers had got served just before went in. Reception said bar had nothing to do with them, so ended up checking welcome pack and bar hours stated it was supposed to be open to 1am, I went back to reception with the welcome sheet and they still refused to serve us. To make things even worse, for a so called 4*hotel there wasn't even a bottle of water in the room so we had nothing to drink until breakfast the next day. Will be in touch with trading standards on Monday. Search around, you will get a far better hotel for the price and avoid this place. I have attached a copy of the bar hours from the welcome pack.
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