Avis : Lindner Hotel Berlin Ku'damm - part of JdV by Hyatt

Réponse de l'établissement: Dear Kinni,Thank you very much for your kind review and the great rating!We’re delighted to hear that you enjoyed your stay and found the bed comfortable and the room bright and airy. Your suggestion regarding a hook in the shower room is much appreciated — we’ve shared it with our maintenance team for future consideration.It’s especially wonderful to hear your praise for our reception team. Your kind words will be passed along and certainly motivate our colleagues even more.We hope to welcome you back again soon. Until then and stay safe!Kind regardsp.p. Danny BohrischYield & Reservation Manager

Réponse de l'établissement: Dear R Kosters,Thank you very much for your wonderful review and the excellent score!We’re delighted to hear that you enjoyed your room, the daily housekeeping service, and especially our breakfast – we’re happy we left such a great impression. It’s also nice to know that you appreciated our central location on Ku’damm and found transport options around Berlin convenient.Your recommendation would mean a lot to us, and we’d be thrilled to welcome you or your friends again on your next visit to the city. Until then and stay safe!Kind regardsp.p. Danny BohrischYield & Reservation Manager

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback with us.We sincerely regret that your stay did not meet your expectations. We understand how frustrating it must have been not to get a restful night due to external noise. While we have no control over neighboring venues, we are actively seeking solutions to minimize the impact on our guests’ experience.We are also sorry to hear that our front desk team did not leave a positive impression. Please be assured that we are addressing this matter internally, as courteous and attentive service is a top priority for us.We truly appreciate your comments, as they help us improve, and we hope you will consider giving us another chance in the future. Until then and stay safe!Kind regardsp.p. Danny BohrischYield & Reservation Manager

Réponse de l'établissement: Dear winwin612,Thank you very much for your great rating and kind words!We’re happy to hear that you had a comfortable stay with us and appreciated both the cleanliness of the hotel and the quality of our service. Your recommendation means a lot to us.We look forward to welcoming you again on your next trip to Berlin. Until then and stay safe!Kind regardsp.p. Danny BohrischYield & Reservation Manager

Réponse de l'établissement: Lieber Gast,vielen Dank für Ihre grandiose Bewertung und das durchweg positive Feedback!Es freut uns sehr, dass Sie Ihren (wenn auch kurzen) Aufenthalt bei uns genossen haben. Umso mehr bedauern wir, dass die Anfahrt und das Auffinden des Parkhauses für Sie nicht ganz reibungslos verliefen. Wir prüfen gern, wie wir unsere Hinweise zur Anreise und Parksituation noch klarer gestalten können.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen – vielleicht dann für einen längeren Aufenthalt. Bis dahin und bleiben Sie gesund!Herzliche Grüßei.A. Danny BohrischYield & Reservation Manager

Réponse de l'établissement: Dear Hsu WeiChih,Thank you for your feedback and for choosing to stay with us during your spontaneous visit for the European Cup!We’re pleased to hear that you appreciated our central location and that you found our hotel to be a convenient base for your stay in Berlin. Your comment regarding the entrance and the overall performance being satisfactory is also noted.We understand your remarks about the limited additional amenities and will take this into account as we continue to improve our guest experience.We hope to welcome you again on your next visit to Berlin. Until then and stay safe!Kind regardsp.p. Danny BohrischYield & Reservation Manager

Réponse de l'établissement: Dear valued Guest,Thank you so much for your wonderful review and perfect score!We’re delighted to hear that you enjoyed our central location and that both our facilities and service contributed to a pleasant and enjoyable trip. Your kind words mean a lot to us, and the whole team appreciated your kind gesture.We look forward to welcoming you back on your next visit to Berlin. Until then and stay safe!Kind regardsp.p. Danny BohrischYield & Reservation Manager

Réponse de l'établissement: Dear @yanpi,Thank you for taking the time to share your feedback.We sincerely regret that your stay was not up to your expectations. The issues you describe regarding room size, carpet condition, bed comfort and breakfast quality fall short of our standards, and we apologise for the inconvenience caused.We value your feedback because it helps us enhance the guest experience, and we hope you will consider giving us another opportunity to better serve you.Kind regardsp.p. Danny BohrischYield & Reservation Manager

Réponse de l'établissement: Dear valued Guest,Thank you very much for your mostly positive feedback and great rating!We’re pleased to hear that you found our hotel to be a solid and reliable choice. Your kind words are appreciated, and we hope to welcome you again on a future trip to Berlin. Until then and stay safe!Kind regardsp.p. Danny BohrischYield & Reservation Manager

Réponse de l'établissement: Dear valued Guest,Thank you very much for your fantastic rating and kind words!We’re delighted to hear that you enjoyed your stay with us – especially the central location, the comfort of our rooms, and our service. It’s also great to know that our breakfast made a positive impression on you.We look forward to welcoming you back soon to the heart of Berlin. Until then and stay safe!Kind regardsp.p. Danny BohrischYield & Reservation Manager