Avis : Broadbeach Savannah Resort

Love staying at the beautiful broadbeach savanna resort !! It's exactly what I need every time :) if i could i would live hear and live in paradise :) THANK YOU SO MUCH SAVANNA RESORT :)

Awsome stay , highly recommended  great location.        will visit again

Terrible stay, I was woken up both mornings to trades outside my door with power tools at 7:30am. Might be allowed at that hour but when you’re on holidays a sleep in is always nice. One morning I was gassed out of the room by 8am as the trades were using chemicals and I couldn’t stop coughing in my room from the fumes. I understand renovations take place but it isn’t fair to hire out the rooms on the same floor. Taking paying clients money and offering them an experience where they can’t be in their rooms due to the fumes is not fair or right. I asked upon check out for management to email me in regards to this but heard nothing. Poor customer service also

Wonderful, helpful staff during my stay. The room was quite dated and I thought for a 4 star hotel thw toiletries, decor, and room condition were extremely poor. The hallway to my room had the carpet ripped up and there was no hallway light, so I couldn't see even the number on my room. I had to use my phone torch. I got a good deal on the price for my room though, through the booking site. I was comfortable, but the room was very basic and old.

Room very average needs updating vent in bathroom very dirty room needs a good spring clean , service at service desk excellent no complaints with front of house

The hotel is the worst hotel in my 40 years hotel stay for the 4 stars accommodations. It is not only dirty, but also the service staff is rude. Believe or not, they don’t do daily room cleaning, no shampoo, no body wash liquids and no moisture cream and even no face tissue. We have buy shampoo ourselves and face tissue as they are essential for staying. Even worse, we have been told that there will be $3 per towel if we ask for a changing towel. Come on, it’s rating as 4 star hotel and it’s not air bnb!!!. I don’t know how it’s rated as 4 stars, I felt be cheated. The staff member told me that because they are cheap then I got what it is. I paid more than $250 Australian dollars per night for this. I thought I will get 4 star services, but….. If I pay $250 per night for 3 stars hotel, then it is very expensive in July in Gold Coast.

Good value, you get what you pay for, staff are always happy to help with your needs

Room had a single bed in it but when booked it advertised King bed and that’s what I wanted., couch had blood stains all over it, mould of back of shower door, shower had no pressure I could barely shower under it when I complained to staff they just said “oh that’s not good” I asked for a refund and they said they can’t do it as I checked in. Advise you to go elsewhere as this is a very poor hotel, cleaner was even disgusted when she seen the blood over couch but then she just put a sheet over couch and said that’s all they can do as they are totally booked out. When I asked to change rooms they said they put me on high level so I can see which I said I’m not here to see anything I’m here to sleep and I wanted a king bed like I ordered but they were booked out and can’t change me to king bed. Pics show blood stains and mould on back of door and also how dirty it is. Stains all over couch to.

Favourite Hotel

I've been there a couple of times very clean

I came here second time It’s was good location

Good and nice like a 1 bedroom apartment. Have sofa, kitchen, microwave, oven, refrigerator and rack for drying clothes.

Overall not bad. Just need some improvement on the cleanliness

Convenient to pacific fair and casino and oasis. Only 100 meters to the beach