The Chateau Spa & Wellness Resort

Avis : The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort

KM48, Persimpangan Bertingkat Lebuhraya Karak, Bukit Tinggi, Pahang, 28750, MalaysiaVoir le détail de l'hôtel
The Chateau Spa & Wellness Resort
The Chateau Spa & Wellness ResortThe Chateau Spa & Wellness ResortThe Chateau Spa & Wellness Resort
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Avis des voyageurs

8.9/10
Très bien
117 évaluation
Avis vérifiés
Emplacement8.9
Commodités8.8
Service9.0
Propreté8.9
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Toutes les évaluations(117)
Évaluations positives(113)
Évaluations avec photos/ vidéo(59)
Séjour remarquable !(52)
Personnel accueillant(44)
Chambres de qualité(30)
Calme et confortable(16)
Petit déjeuner délicieux(13)
Chic(10)
Superbe vue(10)
Piscine remarquable(5)
Évaluations négatives(4)
Invité
Chambre de luxe
Séjour au avr. 2025
En famille
1 évaluation
10.0/10
Exceptionnel
Publiée le 2 juin 2025
the castle is in peaceful montain stuffs are friendly and helpful food and spa also good and Thanks Mark for the service:)
Traduire
Réponse de l'établissement: Dear Valued Guest,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards
Funtravelsu
Chambre de luxe
Séjour au mars 2025
En couple
10 évaluation
10.0/10
Exceptionnel
Publiée le 23 avr. 2025
The service was very good and the welcome drink was great! Nice room and bed, we have a Mountain View room, it would be nice if we can have a higher floor, but because we checked in earlier so only the lower floor room was available.  I really enjoy my stay at the resort, and will definitely go back in the future.
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Regards
Utilisateur anonyme
Chambre première
Séjour au mars 2025
En famille
3 évaluation
8.5/10
Très bien
Publiée le 6 avr. 2025
It was clean and pleasant rooms but view from room wasn’t good - Breakfast was also so so There is not any activity inside resort even hotel have some inside games or attractions.
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
JasmineJ
Suite, 2 chambres à coucher (non fumeurs)
Séjour au fév. 2025
En famille
2 évaluation
9.0/10
Excellent
Publiée le 2 avr. 2025
We enjoyed the room, great escape from the town during our raya break. Downside: many plugpoints were not working. Swimpools water can get too cold in the morning. Monkeys like to come to visit. No bidet in the washroom, only one toilet had it. The card access keeps losing the right access to the room door, had to approach counter twice. Restaurant could benefit by installing more fans in the outdoor seating for ventilation. The rest are great.
Traduire
Réponse de l'établissement: Dear JasmineJ,Thank you for taking the time to share your recent experience at our hotel. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
skylight99
Suite, 2 chambres à coucher (non fumeurs)
Séjour au janv. 2025
En famille
5 évaluation
10.0/10
Exceptionnel
Publiée le 23 fév. 2025
The stay was amazing! The personalised service and incredible staff made us feel welcome. The room and view were absolutely stunning—100% amazing. The breakfast was delicious, though at RM100+ per adult, it lacked variety especially for meat options. The meal service however was impeccable. The only minor downside was the security staff at the property entrance who came across quite unwelcoming, contrasting sharply with the otherwise warm hospitality. We want to thank especially Mark for the amazing hospitality! He was friendly, warm and completed our stay. The Chateau is 100% highly recommended for short stay and we'll be back soon :)
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.Regards
Invité
Chambre de luxe
Séjour au janv. 2025
Autres
1 évaluation
9.5/10
Extraordinaire
Publiée le 23 fév. 2025
Very good experience for me and its my first time visit to Berjaya Hill. Also was my first time attended garden wedding in my life. Highly recommended to my friends for this accommodation😍 Excellent service for overall.
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Réponse de l'établissement: Dear Valued Guest, Thank you for taking the time to rate us. Kind regards
Trip_Mark
Suite (1 chambre)
Séjour au déc. 2024
Voyage entre amis
1 évaluation
9.0/10
Excellent
Publiée le 12 janv. 2025
Good place for the weekend staycation, fresh air, quiet atmosphere, comfortable room, and delicious food. The only point is the lack of Chinese restaurant. Such as hotpot Or the lanzhou noodles Or Chinese BBQ
Traduire
6/8
Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Regards
Shazy
Chambre de luxe
Séjour au nov. 2024
En famille
12 évaluation
10.0/10
Exceptionnel
Publiée le 24 déc. 2024
Everything is just perfect. I love all your staff they all is so friendly and really helpful. My kids really enjoy this staycation. Hope you can improve your dining options and the food quality.
Traduire
Réponse de l'établissement: Dear Shazy,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Regards
Marzieda
Chambre de luxe
Séjour au mai 2025
En famille
2 évaluation
10.0/10
Exceptionnel
Publiée le 2 juin 2025
Nice view
Traduire
Réponse de l'établissement: Dear Valued Marzieda,Thank you for taking the time to rate us.Kind regards
Sien Yao
Chambre de luxe
Séjour au avr. 2025
En famille
5 évaluation
9.5/10
Extraordinaire
Publiée le 5 mai 2025
Staff are very attentive n friendly ! My sister was disappointed with the Spa center’s staff -not friendly  and helpful  Over all is excellent service!
Traduire
Réponse de l'établissement: Dear Sien Yao,I am very sorry you felt a staff member was not friendly to you. I will be speaking to my staff this afternoon to ensure this doesn’t happen again. We put our staff through extensive customer service training so we’re very saddened to hear this. Please accept our sincere apologies and we’re taking steps to ensure we maintain our high standards of customer service in the future.Regards
Invité
Chambre de luxe
Séjour au août 2024
En couple
22 évaluation
10.0/10
Exceptionnel
Publiée le 26 oct. 2024
It is a nice place to have a stay with couple or family. The food is delicious, really out of my expectation
Traduire
Réponse de l'établissement: Dear Valued Guest,Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!Regards
Invité
Chambre de luxe
Séjour au janv. 2025
En couple
2 évaluation
9.5/10
Extraordinaire
Publiée le 3 fév. 2025
It was good… atmosphere is great for a quick gate away from the hustling and bustling of the city life.
Traduire
Réponse de l'établissement: Dear Valued Guest,Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!Regards
Chong Suke Han
Chambre lit king de luxe
Séjour au janv. 2025
En couple
5 évaluation
10.0/10
Exceptionnel
Publiée le 5 fév. 2025
Very pleasant stay, helpful and friendly staff. Good environment, clean room...everything just perfect.
Traduire
Réponse de l'établissement: Dear Chong Suke Han,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Regards
Michelle LeeYM
Chambre familiale
Séjour au déc. 2024
En famille
6 évaluation
8.5/10
Très bien
Publiée le 4 fév. 2025
The family room is spaces and clean. The room service for foods is good but will be better if have more varieties.
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Réponse de l'établissement: Dear Michelle Lee,Thank you for choosing to stay with us, we really appreciate it. We are glad that the overall cleanliness of our accommodation satisfied you, and we hope your stay was comfortable and you had a good night’s sleep at our property. Regards
Esther Wong
Suite (1 chambre)
Séjour au juin 2024
En couple
5 évaluation
10.0/10
Exceptionnel
Publiée le 10 juill. 2024
Hotel is great in all, room incredibly spacious. Staffs are friendly and helpful. Overall an excellent experience to stay here
Traduire
Réponse de l'établissement: Dear Esther,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.Regards