Avis : JW Marriott Cancun Resort & Spa

Trop chères pour se que sais . A l arrivée ils ont voulus me prélevé 2000 euros de plus pour la location soit disant des frais et taxe , j’ai fait appeler un manager qui a rectifié la situation mes c’était compliqué. Service de l’hôtel trop chères , sargasses sur la plage pas nettoyé .

belle vue. Mais le type de chambre indiqué est faux. J'ai réservé un lit simple mais on m'a donné un lit King size. Le petit déjeuner a dit qu'il était inclus mais a dit que cela coûterait un supplément. J'espère opérer de bonne foi ! Il n'y a vraiment pas besoin de perdre du temps là-dessus. Je choisirai une autre maison la prochaine fois.

Generally very good. There is a petrol station with a convenient store and a McDonalds at walking distance.

Super location that facing the Caribbean Sea 🌊 Good hotel service if you have Marriott membership! They have welcomed drinks (alcohol and coffee and etc) we had tried most of the restaurants inside the hotel, one of the restaurant named Gustino ( Italian restaurant) we ordered their famous steak (FILETTO DI MANZO E RISOTTO DI PORCINI ) and BAVETTE AI FRUTTI DI MARE ( seafood paste that recommended by restaurant) the steak 🥩 was really excellent, BUT the seafood pasta was overcooked and we doubted the freshness of the seafood. We did feedback to the waiter, he just said ops.. sorry. Ok fine! In the mid night, my husband started running to toilet! He had diarrhea 3 times before we checked out the hotel next day morning as we need to catch the flight to New York. I did feedback to the front desk lady, she provided us bottles of mineral water. He had medicine again after light breakfast. Ohh God! He started to diarrhea non stop when reaching New York! We forced to cancel our day trip at New York City as he seriously unwell! He stayed in the hotel room for two days! Omg! It burned our trip at New York City! Really disappointed the quality control of the foods in the well known 5 STARS hotel! I think he sick of pasta seafood now especially with shell!

We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.

This hotel is very awesome

I didn't leave the resort during my 3-day stay, and the resort had everything I needed. The food at the restaurants was good, and the room service food for the most part was good.

Oh my gooood! It’s just like another world!

The hotel didn’t have an all inclusive package so it became very expensive since you have to pay even for water . Otherwise the rooms are nice and spacious .

There are restaurants not good in the hotel

Awesome Hot

酒店總體而言還是不錯的，環境很棒，工作人員很熱情有禮貌，一天主動打掃兩次房間，有私人沙灘，酒店的餐廳真的超級好吃，比外面的要好很多，價格也合理。但是作為度假酒店而言，房間設施有些簡單，同時辦事效率不高，通常需要等待一段時間。

酒店的海景還是不錯，但酒店的泳池邊，有一個且僅有一個海上遊玩項目的服務站，叫做“Aqua world”，這是一個騙子服務站，把遊客騙到酒店對面的一個海灣沙灘去玩摩託艇和滑翔傘，風景和體驗感很差，價格也較貴。不知道為啥JW Marriot會和這家合作，把顧客騙到另一邊去玩。估計他們給酒店拿了很多錢。這個待欺騙性的服務是最影響體驗感的。

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