102 Commentaires
SpringHill Suites Grand Rapids Airport Southeast
Cascade|À 2.89km de la Aéroport Gerald R. Ford International
I wanted to like this place- check in went well, staff was so pleasant and nice, Get our “suite” first floor- in front of ice machine, not a deal breaker but ugh. All the suites seem to have adjoining door/rooms. You can hear hallway noise and room noise in sitting area in room, but not bed area. Open curtain- we are right by the door where all the employees stand and smoke. And they do, or someone does- all night we hear talking, smell smoke (we don’t smoke) and cannot even have our sheers open due to people right outside the window (room 124). Not great at 2 a.m. hearing people outside your window when you are leaving for a Triathlon at 5 a.m. Morning we get back- tell the person at the counter about the noise- she knows exactly what I mean, offers to move us to the other side of the building and we accept. (Room 119) better location. Rooms were both okay clean- not great clean, but clean. Glass drinking cups in bathrooms (no thanks) An hour after we get in our room, TV stops working. For hours, and hours no TV. Go to the office- there is no one there and 4 people standing there waiting, people coming in to check in etc. No one. We worry maybe someone had collapsed in the back or were out smoking. Over 1/2 hour goes by- finally this young, very young employee comes out and says other person quit- he’s by himself- he’s very stressed and “needed a minute”. Hours later the “regional manager” comes in, he takes over some duties- we had disconnected the TV and finally it had come back on. Manager says he left a family party to come work- he seemed sincere. Offered a snack from the hotel store if we wanted- we declined. Next day, we decide we’d had enough and were ready to go home. It was 3 p.m. on Sunday. Go to desk, manager was there and the nice lady from day before (glad she wasn’t the one who quit) she goes to give me reduced price (mind you this room was close to $250 per night with fees!!!) since we were leaving like a late check out. Again, she’s super sweet- I say, great, thank you, manager says, no. Nope, too late. He watched her check us out. It was embarrassing and not necessary. -Hot tub was out of order- chairs and caution tape all around it. -Pool- had three ladies in their clothes swimming in it- showering, like they live there. -Patio area- glad they had it- but dirty, dirty, dirty. I don’t think they wash anything there. -Breakfast was decent, the person working that was filling things quickly, making coffee, everything was replenished. One plus to the place. -Bed was comfy, pillows too. Couch felt dirty, but looked okay. Bathroom was okay, toilet in room 124 was sideways a bit, light switch plates crooked. We paid close to $700 to stay here, picked it because it was a Marriott. We didn’t get the water or any “perk” for being a member. I wanted to like this place, I really did. The girl who helped us was probably the best part of our stay. I wish I had gotten her name. She is an asset to this place.
Très bien
100 Commentaires