Swissôtel Sarajevo

Avis : Swissôtel Sarajevo

Swissôtel Sarajevo

Vrbanja 1, Centar Sarajevo, Federation of Bosnia and Herzegovina, 71000, Bosnia and HerzegovinaVoir le détail de l'hôtel
Swissôtel Sarajevo
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Avis des voyageurs

9.1/10
Excellent
102 évaluation
Avis vérifiés
Emplacement9.3
Commodités9.1
Service8.7
Propreté9.1
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Toutes les évaluations(102)
Évaluations positives(22)
Évaluations avec photos/ vidéo(7)
Chambres de qualité(8)
Séjour remarquable !(6)
Évaluations négatives(2)
Ms. TRAVELLER
Chambre Suisse Classique
Séjour au août 2023
Seul
11 évaluation
10/10
Exceptionnel
Publiée le 5 sept. 2023
Location excellent Rooms big & perfect Big windows with excellent view The rooms are covered with carpet Bedsheets clean Towels I didn’t use none so can’t say anything Daily clean is done Everything is around you The best part is you have a big mall next to you & also a tram that takes you direct to the old town. Swimming pool & spa amazing My only concern is the breakfast time & the service that is provided Customer . Service is 0. It needs to be improved & staff need to be well trained & understand what is customer service. Otherwise its a place to be.
Traduire
6/10
Réponse de l'établissement: Dear,Thank you very much for the nice words and the beautiful pictures. Your keen eye and your ability to "catch the moment" is amazing. We are aware about the issues we have regarding the breakfast and we are working very hard to improve it. Thank you for the feedback as well and we certainly hope you will have the chance to visit us again some time soon and experience the improvements first hand :)Kind regards,Swissotel Sarajevo
Suqar Quraish
Chambre Premier avec lit king size
Séjour au avr. 2023
En couple
3 évaluation
5.0/10
Publiée le 4 mai 2023
The service in room as well as in breakfast fast not response and in front disk if you call no one will respond fast and after 6 pm they will till you that no one can serve you at this time wait until morning very bad service
Traduire
Réponse de l'établissement: Dear Suqar,First of all, I would like to thank you for your honest feedback. We were experiencing certain issues during the previous season and have worked very hard in improving them. I sincerely hope you will give us another chance and an opportunity to provide you with the service you deserve and we know we can provide.Kind regards,Swissotel Sarajevo
Utilisateur anonyme
Séjour au nov. 2022
Affaires
2 évaluation
5.0/10
Publiée le 7 déc. 2022
Nice views but receptionist need to be more professional,i just arrive to the hotel to do the check in and they was more interesting in their conversation like talking each other for 10 minutes and they even said hello good morning wasn't very warming welcome to be honest service its pathetic never again.
Traduire
Réponse de l'établissement: Dear,First of all, I am very sorry for the obviously late reply :)In regards to your feedback, we are very aware of the issues we were experiencing and we have worked very hard to fix them. If you do get a chance to visit Sarajevo again, please don't hesitate to contact us directly at our email address.Kind regards,Swissotel Sarajevo
Invité
Séjour au oct. 2023
En famille
5 évaluation
10/10
Exceptionnel
Publiée le 19 nov. 2023
All perfect
Traduire
Réponse de l'établissement: Dear,Thank you very much for the review and your kind words. We are trying to improve our service all the time and with the high demands of the job, every satisfied customer is a win for us.Kind regards,Swissotel Sarajevo
Loki store
Chambre Premier avec lit king size
Séjour au janv. 2025
Entre amis
3 évaluation
10/10
Exceptionnel
Publiée le 16 fév. 2025
在酒店的住宿體驗非常愉快。房間寬敞舒適，設施齊全，讓我感受到家的溫暖。服務員友善熱情，隨時提供幫助。早餐豐盛美味，選擇多樣，為一天的行程注入活力。整體環境安靜，適合放鬆休息，期待下次再來！ou
Traduire
Motohilaw
Chambre Premier avec lit king size
Séjour au sept. 2024
En couple
26 évaluation
10/10
Exceptionnel
Publiée le 3 oct. 2024
入住時前台給我們升級了房間。景觀和房間非常舒適。早餐包含很多當地特色美食，食材新鮮，服務周到。泳池也是特別乾淨舒適。
Traduire
Invité
Chambre classique suisse avec lit king size
Séjour au juin 2024
Seul
29 évaluation
6.7/10
Publiée le 27 juill. 2024
窗景確實不錯，房間也不錯，但確實不值這個價錢。早餐基本是全季的水平。服務和瑞士酒店配不上。
Traduire
Invité
Chambre Premier avec lit king size
Séjour au déc. 2024
En famille
8 évaluation
10/10
Exceptionnel
Publiée le 23 janv. 2025
酒店超棒，樓下是大型購物中心，景觀很好。房間設施很新，很喜歡
Traduire
TianbulaCaroline
Séjour au juill. 2023
Entre amis
17 évaluation
7.5/10
Publiée le 14 août 2023
房間蠻大，風景也很好，地理位置非常棒，下面1樓直接通商場，對面還有大型超市，還有一個商場，買電話卡，換錢啥的都非常方便，是個地標性的建築，不好的地方是酒店稍微看點，衞生比較差，想喝茶🍵的時候拿出杯子，媽呀，居然是沒有洗過的，有點讓人吃驚😱，去吃早飯，人很多，也沒人帶位，有點亂，服務員去取個車🚗花了45分鐘😂😂😂，但是不管怎麼樣，他們的態度還是很好的👌，所以沒有關係啦，都是些小問題，希望能改進吧
Traduire
Réponse de l'établissement: Dear Tianbula,We are very happy you enjoyed your stay and overlooked the small bumps in the road you experienced. Regarding the cleaning service, we are aware of the issues and are working very hard to fix them. Since you liked the hotel and the location, we are hoping you will have the chance to visit us again and experience the improvements first hand. Please contact us directly before visiting the next time by the email address.Kind regards,Swissotel Sarajevo
Invité
Chambre Premier avec lit king size
Séjour au fév. 2025
Entre amis
4 évaluation
10/10
Exceptionnel
Publiée le 5 mai 2025
住到滿意的酒店，位置好，餐飲ok。推薦~
Traduire
Réponse de l'établissement: Dear guest, Thank you for the wonderful review! We are glad you enjoyed your stay. Looking forward to your return! Kind regards, Swissotel Srajevo Team
Michael Sun 0227
Chambre Lit King-Size Avantage Suisse
Séjour au août 2023
Entre amis
63 évaluation
10/10
Exceptionnel
Publiée le 27 sept. 2023
服務很好，前台英語不錯，而且還有泊車服務，附近有個shopping center
Traduire
Réponse de l'établissement: Dear Michael,Thank you very much for the nice review and your kind words. Even though it is a demanding environment to work in, a satisfied customer such as yourself makes it all worth it. A big hi from the reception desk :)Kind regards,Swissotel Sarajevo
Utilisateur anonyme
Chambre Lit King-Size Avantage Suisse
Séjour au fév. 2023
Seul
280 évaluation
10/10
Exceptionnel
Publiée le 26 mars 2023
幾乎無懈可擊，是薩拉熱窩很好的選擇，舒適寬敞，早餐豐富美味，是整個完美旅程的保障。 假如有浴缸就更完美了。
Traduire
6/12
Réponse de l'établissement: Dear,Thank you very much for your review and your kind words. As a leading hotel in Sarajevo at the moment, we are happy to see satisfied customers as our sole purpose of existence is achieving your satisfaction. There is a room with a bathtub, a specialty Deluxe Suite and it is going to be your next room on your next stay :) Please contact us directly the next time you book at our email address we will make sure you have it :)Kind regards,Swissotel Sarajevo
Invité
Séjour au juill. 2023
Entre amis
23 évaluation
10/10
Exceptionnel
Publiée le 31 août 2023
位於當地新的shopping center裏 算當地很高配酒店 房間很大 缺點是早餐沒那麼豐富
Traduire
Réponse de l'établissement: Dear,We appreciate your kind words and your positive review. We are very happy you enjoyed your stay and liked the room as much as you did. For the next time, we will provide you with an even bigger room :)Kind regards,Swissotel Sarajevo
Invité
Chambre Lit King-Size Avantage Suisse
Séjour au juin 2024
Affaires
8 évaluation
10/10
Exceptionnel
Publiée le 26 juill. 2024
房間和服務都不錯
Traduire
Invité
Suite exécutive
Séjour au sept. 2023
En couple
18 évaluation
6.0/10
Publiée le 17 déc. 2023
特別是早餐很不好吃
Traduire
Réponse de l'établissement: Reply from the property：Dear, We are very sorry to hear you were disappointed with the service at the hotel, especially the breakfast. We are continuously working on improving our service to be more aligned with your expectations and the service you deserve. Concerning the breakfast, we are working on improving it on a daily basis. We also appreciate your honest feedback which is very important to us in order to improve the service in every way possible. Kind regards, Swissotel Sarajevo