Avis : Clayton Serviced Apartments

Réponse de l'établissement: Dear Ying,Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and found the apartment well-equipped and great value for money. It means a lot to us that you'd choose to stay again — we look forward to welcoming you back soon!Warm regards,Nilantha SeneviratneDuty Manager

Réponse de l'établissement: Dear Abbas,Thank you so much for your kind feedback! We're glad to hear that you found the apartment's location convenient, especially with its proximity to Monash University and the Clayton shopping areas. It's great to know the parking facilities met your needs as well. We appreciate you choosing to stay with us and hope to welcome you back in the future.Kind RegardsNilantha SeneviratneDuty Manager

Réponse de l'établissement: Dear Zaharah,Thank you for taking the time to share your feedback. We're so pleased to hear you enjoyed the cleanliness, location, and facilities of the property.We sincerely appreciate your note about the lack of heating in the downstairs rooms — we're sorry for the discomfort this caused and will look into ways to improve this for future guests.Please request extra heater from reception next time when you visiting.Aside from that, we're glad you had an excellent stay, and we hope to welcome you back again soon!Warm regards,Nilantha SeneviratneDuty Manager

Réponse de l'établissement: Dear Guest,Thank you so much for your kind feedback! We're thrilled to hear that you had a relaxing stay and enjoyed our staff’s service and the peaceful location. We truly appreciate your suggestion regarding the cookware and mattresses, and we will certainly look into those updates to improve the overall experience. Thanks again for your valuable comments, and we hope to welcome you back soon.RegardsNilantha

Réponse de l'établissement: Dear Guest,Thank you for your feedback! We're glad to hear the check-in process was easy for you. Making things smooth and hassle-free is always our goal. We hope to host you again soon!Best regards,Nilantha SeneviratneDuty Manager

Réponse de l'établissement: Dear Guest,Thank you for your kind feedback! We're thrilled to hear that you had a great experience and enjoyed the enthusiastic service from our front desk team. It's also wonderful to know you appreciated the location in the Clayton residential area. We look forward to welcoming you back soon.Best RegardsNilantha

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback. We truly appreciate your comments, as they help us improve the experience we offer to all our guests.We’re glad to hear that you found the kitchen to be fully equipped. Regarding the cleaning schedule and rubbish disposal, we understand that this may have been inconvenient. Our current setup aims to offer guests greater privacy and flexibility, but we will certainly take your feedback into consideration as we review our services.We also apologize for any inconvenience caused by the limited reception hours and the availability of toiletries. Your comments about the shampoo dispenser and the lack of toothbrush, toothpaste, and slippers have been noted, and we will look into how we can enhance these amenities for future stays.Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide a more comfortable experience.Best RegardsNilantha

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your detailed feedback. We're so glad to hear that you found the room comfortable and well-equipped for a longer stay—it’s great to know it met your daily needs while settling your kids into school. We appreciate you pointing out the discrepancy regarding the cleaning schedule; we apologize for any confusion and will review the listing to ensure it reflects our current housekeeping policy accurately. Thank you again for staying with us, and we hope to welcome you back in the future.Best RegardsNilantha

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your feedback.We’re pleased to hear that you found our environment enjoyable and that we were the best hotel during your trip. However, we’re very sorry to learn about the oversight regarding the clothes left in the dryer and the service not meeting your expectations.Please accept our sincere apologies for this inconvenience. Your comments have been shared with our housekeeping and front office teams to ensure improvements are made moving forward.We truly appreciate your understanding, and we’re glad to know you were overall satisfied with your stay. We hope to welcome you back in the future for an even better experience.Kind RegardsNilantha

Réponse de l'établissement: Dear Guest,Thank you so much for your kind feedback!We're delighted to hear that you found your stay comfortable and enjoyed the environment, as well as the service from our team. It truly means a lot to us.We look forward to welcoming you back to Clayton Serviced Apartments in the future. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.Warm regards,Nilantha SeneviratneDuty Manager

Réponse de l'établissement: Dear Guest,Thank you for your feedback! We’re glad to hear you found the convenience of our location and the amenities in the rooms to your liking. We aim to provide a comfortable and practical experience for all our guests, and we appreciate your insights.If you have any further suggestions or comments, please feel free to share. We hope to welcome you back soon!Best regards Nilantha

Réponse de l'établissement: Thank you for sharing your feedback with us. We’re sorry to hear that the room layout didn’t meet your expectations. We understand how important space is for a comfortable stay, and we’ll take your comments into consideration as we work to improve our designs. We appreciate your input and hope to have the opportunity to welcome you back in the future.Best RegardsNilantha

Réponse de l'établissement: Dear Guest,Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed the privacy and convenience of our apartment hotel. It’s great to know that you found our location ideal for exploring the area and that you appreciated the parking options.We hope to welcome you back soon for another enjoyable stay!Best regards,Nilantha

Réponse de l'établissement: Dear Guest,Thank you for your feedback regarding the hygiene in your room. We sincerely apologise for the issues you experienced with the floor and dust. Your comments are invaluable to us, and we will address these concerns with our housekeeping team immediately to ensure improvements are made.We appreciate your input and hope to provide you with a much better experience on your next visit.Kind RegardsNilantha