Citrus Hotel Coventry South by Compass Hospitality

So.......this is my 100th review on TripAdvisor since joining in 2015, so I would like to think I am aware of what a nice/ good hotel stay is after all this time, and what is a complete disaster., and believe me,  my  following review is sadly a COMPLETE DISASTER! My wife and I have been privileged enough to have travelled the world and stayed in several fantastic hotels, and the UK has some beautiful hotels, amongst the global hotel offerings. For our hundredth review, this is sadly possibly our worst hotel stay! Let me start this horrendous story by introducing you to the worst reception member of staff I have EVER met - Julia. Without being too cruel,  I would refer to her as the Middle Aged Nightmare!  Someone who has very little manners or class. There was no "welcome, thank you,  hope you have a lovely stay" set of comments, nor did she explain the breakfast times, and that the heating in the room is activated by the reception and cannot be activated in the actual bedroom,  which is so strange. She was miserable,  unwelcoming, rude and should not be the face of ANY hotel! I actually thought it was a joke 😃,  but surprisingly,  it was not! Why does this establishment employ her? The fact that we and two other guests were the only people here, says it all, and boy did we regret it! We explained our stay was booked with breakfast, but she did not agree, as her computer said it was room only. However,  despite us explaining that our booking was made on-line by via our phone stating breakfast was included,  she was adamant that it was room only.  After showing her our confirmation that breakfast was included,  she eventually accepted our booking status, but did not apologise or say that she made a mistake.  What a disgrace and, quite frankly,  what an ******* response,  and I am being kind! As for our room.  Let's start with the positive. It was spacious and clean. That's it! The hotel reception space is a good size. Other than that,  it's a 1980's/ 1990's design! As for our room,  the phone did not work. The TV is very small. Only decaff coffee available in the room. The lamps barely worked,  with so little light, and the heater did not work at all. The wardrobe doors do not close, and the place is as far from luxurious as I can describe,  and we have stayed at literally hundreds of hotels across the globe!!! The bed (to be fair) was comfortable,  but due to their bizarre heating system,  the room was cold during the night. I can't believe that we had to pay for this garbage! This must be a joke! Oh My God, it surely must be a joke! This hotel is like Fawlty  Towers. PLEASE, please DO NOT STAY HERE. Even when I ordered a pint of Guinness from their bar,  they gave me gave me a can poured into a glass for £4.50. Wow! What a sh*t hole! I still feel that someone will contact us and say we were part of some sort of prank, but good God, it was a real hotel experience! A zero star rating would be extremely generous. The cheap price is there for a rea

I really enjoyed my week-long stay here, the rooms were nice and big. The bed was alright. Nice and quiet out the back with a view over a field. TV, WiFi all good. Breakfast was a good selection too, and the staff were friendly and helpful, a great stay here..

The room was tidy. The staff were polite.The beds were also comfortable .The breakfast was lovely.I really enjoyed the buffet breakfast because there was so many options to choose from.

After our recent stay at citrus Coventry, I thought I'd give you some feedback. The room that we stayed in was large but that was the only good thing about it. The bed was so hard that the floor would have been more comfortable. I guessing that it was an old mattress and the springs had gone as no useable one would be that hard. Neither of us had much sleep. The carpet looked as if it had recently been cleaned but obviously only in the places that (I'm guessing) had been vomited on. There was also a smell in the room that wasn't actually very nice. The breakfast was the only thing that was any good. There wasn't even anyone around to complain to before we left

After reading negative reviews on here about the Citrus Hotel, I thought it only fair to say how good a dtay we had. Very polite welcoming staff, great spacious twin room and lovely breakfast, where nothing was too much trouble. Dated.. ..a little but very clean.

Stayed here last night it was ok. The room was very dated and had tape keeping the lampshade together. It also had odd damp patches on the carpet. Reception was friendly enough, and bar prices were a bit steep for the hotel. I would say my room number 18 even though it was quiet every time the person above me turned the water or shower on it made the pipes under me make a horrendous noise so maybe that could be looked into .

I tried to ring before I made booking and got short shrift from a man who picked up the phone who told me to call back after the weekend?? I gave them the benefit of the doubt and made our booking a month before our scheduled date. They emailed the week before to say they had a group booking and had cancelled my booking I rang and the lady who answered gave the impression she didn’t care and just said I refunded you yesterday. I will never use this group of hotels again if that’s how they treat customers

Awful experience. Tired, dirty and run down. Carpet was disgustingly sticky, couldn’t take shoes off. Unhelpful staff Leaking bathroom Paid £150 for a one night stay which was an absolute rip off. Save your money and book a premier inn. Bar prices extortionate

Just stayed at the hotel for 2 nights while attending the British GP with my son. Having read some of the reviews I wasn’t sure what to expect. Some areas of the hotel do need upgrading, our room was dated but nothing to really to moan about, the room was huge with 2 king size beds, tea/coffee making facilities, hair dryer and shampoo in the bathroom. The water when having a shower was just warm but again it’s not something we felt was worth calling reception about. Apart from the evenings we were never in the room. The evening meal and breakfast was fine and perfectly acceptable. The staff were friendly and helpful at evening meals and breakfast, would I stay there again? Yes