Avis : Kaiyuan Meiju Hotel (Dalian Railway Station Subway Station Dongguan Street Branch)

Réponse de l'établissement: Nous sommes vraiment désolés que la propreté de l'hôtel Mercure Dalian vous ait déçu. C’était une erreur de notre part et nous y avons profondément réfléchi. Nous avons pris des mesures d'urgence pour procéder à une refonte complète du nettoyage et de l'assainissement de toutes les chambres et espaces publics. Nous continuerons à renforcer la gestion de la santé et à établir un mécanisme de supervision efficace et à long terme. Nous vous demandons sincèrement de croire en notre détermination à nous améliorer et espérons que nous pourrons avoir l'occasion de vous servir à nouveau et de vous accueillir avec un nouveau look pour compenser ce regret.

Réponse de l'établissement: Thank you for your stay at our hotel! We're delighted to hear that you enjoyed the cleanliness of our facilities and the kindness of our staff. Your appreciation of these aspects means a great deal to us, as we strive to create a welcoming environment for all our guests. The luggage storage service you used is just one of the small conveniences we hope made your journey smoother. Every detail, from maintaining spotless spaces to ensuring warm interactions, reflects our commitment to your comfort. We hope the memories of your stay remain as pleasant as the experience itself, and we look forward to welcoming you back to create new ones.---感谢您选择入住我们酒店！得知您对我们的清洁度和员工服务感到满意，我们由衷欣喜。您对这些方面的赞赏对我们意义重大，因为我们一直致力于为所有宾客创造温馨舒适的环境。您使用的行李寄存服务只是我们希望能让您旅程更加顺畅的小小便利之一。从保持一尘不染的空间到确保每一次互动都温暖真诚，每一个细节都体现了我们对您舒适体验的承诺。希望您对此次住宿的美好记忆能如同体验本身一样愉悦，期待未来有机会再次欢迎您的光临，创造新的回忆。

Réponse de l'établissement: Thank you for your feedback on your recent stay at Kaiyuan Mercure Hotel. We are delighted to hear that you found our location convenient and enjoyed the comfort of our beds and spacious rooms. We apologize for the inconvenience caused by the lack of hot water and appreciate your understanding. Your comments are invaluable to us, and we will ensure this issue is addressed promptly. We look forward to welcoming you back for an even better experience in the future.---感谢您对开元美居酒店的评价。很高兴得知您对我们酒店的地理位置、舒适的床铺和宽敞的房间感到满意。对于热水供应不足给您带来的不便，我们深表歉意，并感谢您的理解。您的反馈对我们非常重要，我们会尽快解决这一问题。期待您再次光临，体验更优质的服务。

Réponse de l'établissement: We truly appreciate your kind words and are delighted to hear that you found our location convenient and our service to your liking. It's wonderful to know that the proximity to the metro station added to the ease of your stay. We strive to provide a seamless experience for all our guests at Grand New Century Hotel, and your feedback is a great affirmation of our efforts. We hope to have the pleasure of welcoming you back soon.---非常感谢您的赞美之词！我们很高兴得知您对开元美居酒店的地理位置和服务都感到满意。了解到靠近地铁站为您的出行提供了便利，我们深感欣慰。开元美居酒店始终致力于为每一位宾客提供无缝衔接的入住体验，您的反馈是对我们努力的极大肯定。期待您再次光临！

Réponse de l'établissement: Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay at Kaiyuan Mercure Hotel. It's fantastic that you found the room spacious and peaceful, providing the perfect environment for relaxation. We're also glad that our laundry facilities and workout equipment met your expectations and added convenience to your stay. Your positive remarks about our facilities truly motivate us to continue delivering exceptional experiences. We look forward to welcoming you back for another delightful stay in the future!

Réponse de l'établissement: Thank you for your kind words and for highlighting the value we strive to offer at Meiju Hotel! We're delighted you found our rooms spacious and comfortable, and that our location just behind Dalian Railway Station proved so convenient for you. It's true, the proximity to both the train and subway (lines 3 and 5 are incredibly close!) makes exploring Dalian a breeze.Many of our guests appreciate the diverse food options nearby, as you mentioned. You might also be interested to know that the historic Dalian Railway Station, built in 1937, is a landmark in itself, and our location just through the west passage from the North and South Squares offers a unique perspective. And while we are in such a vibrant location, we're very proud that our double-glazed windows ensure a peaceful night's sleep.We appreciate your feedback and hope to welcome you back to 开元美居酒店 on your next visit to Dalian!---感谢您的美言以及对开元美居酒店所追求的价值的肯定！很高兴您觉得我们的房间宽敞舒适，并且位于大连火车站后面的位置对您来说非常方便。的确，酒店毗邻火车和地铁（3号线和5号线非常近！），使得探索大连变得轻而易举。正如您所提到的，我们的许多客人都喜欢附近多样化的美食选择。您可能也有兴趣知道，建于1937年的历史悠久的大连火车站本身就是一个地标，而我们酒店的位置正好穿过南北广场之间的西侧通道，提供了一个独特的视角。而且，尽管我们地处如此充满活力的位置，但我们非常自豪的是，我们的双层玻璃窗确保了宁静的夜晚睡眠。我们感谢您的反馈，并希望在您下次访问大连时再次欢迎您回到开元美居酒店！

Réponse de l'établissement: Thank you very much for your recommendation! We're delighted to know you found our rooms clean, our counter staff helpful, and our location convenient. Indeed, our proximity to Dalian Railway Station and metro lines makes us one of the top choices for both leisure and business travelers. As you've experienced, our double-layer soundproof windows are particularly praised by the majority of our guests, ensuring restful sleep despite our central location. Next time, you might also enjoy our popular breakfast buffet, widely appreciated for its diverse selection and excellent value. We look forward to welcoming you again at Mercure Kaiyuan Hotel!---非常感谢您的推荐！很高兴得知您对我们酒店的干净整洁、前台服务以及便捷位置感到满意。正如您体验的，我们紧邻大连火车站和地铁线路的位置优势，成为众多商务和休闲旅客的首选之一。我们的双层隔音玻璃更是广受好评，即便位于市中心，也能提供安静舒适的睡眠环境。下次入住时，您或许也会感兴趣我们备受欢迎的自助早餐，丰富的选择和超值的享受，一直广受客人青睐。诚挚期待您再次光临开元美居酒店！

Réponse de l'établissement: Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient for your travels from Dalian, especially being close to Dalian Station. We understand the importance of ease when traveling with luggage. While we're glad you appreciated the environment and facilities, we also note your ratings on cleanliness and service. Please rest assured that we take your feedback seriously and are committed to making improvements. We hope to have the opportunity to welcome you back to Kaiyuan Mercure Hotel and provide you with an even better experience in the future.---感谢您与我们分享您的反馈意见。我们很高兴听到您认为我们的位置方便您从大连出发，尤其是靠近大连站。我们深知携带行李旅行时方便的重要性。我们很高兴您对酒店的环境和设施表示赞赏，同时我们也注意到您对清洁和服务的评价。请放心，我们会认真对待您的反馈意见，并致力于做出改进。我们希望有机会欢迎您再次光临开元美居酒店，并在未来为您提供更好的体验。

Réponse de l'établissement: We truly appreciate your kind words about the warm welcome you received upon entering your room. It's wonderful to know that the pre-warmed room and lighting created a positive first impression. We understand your concern regarding the taxi assistance on a cool day, and we'll certainly look into this matter to ensure our guests receive the best possible support. Your feedback is valuable, and we're grateful for your overall positive experience at our hotel. Thank you for acknowledging the efforts of our team members who took care of you. We hope to welcome you back to Grand New Century Hotel soon. Cheers!---非常感谢您对入住时房间温暖舒适的肯定，很高兴预先调温和开灯的细节给您留下了美好的第一印象。关于您在寒冷天气中等出租车的经历，我们理解您的感受，并将认真核实此事，以确保每位客人都能得到妥善的帮助。您的反馈对我们非常宝贵，感谢您对开元美居酒店团队成员的认可。期待您再次光临！

Réponse de l'établissement: Thank you for your wonderful feedback! We are thrilled to hear that you had a very nice stay at 开元美居酒店 and that our staff, from the front desk to the restaurant and housekeeping, provided you with friendly and great service. Your kind words are a great encouragement to our team. We look forward to welcoming you back on your next visit. Thank you very much!---感谢您给予的精彩反馈！我们很高兴得知您在开元美居酒店度过了愉快的时光，并且我们的前台、餐厅和客房服务团队为您提供了友好且优质的服务。您的赞美是对我们团队的极大鼓励。期待您下次光临。非常感谢！

Réponse de l'établissement: Thank you very much for your wonderful review! We're delighted to hear that you enjoyed your stay at Mercure Kaiyuan Hotel and found our location convenient for exploring the city. Indeed, over 95% of our guests appreciate our proximity to Dalian Station, making it easy to discover local attractions and a variety of delicious dining options nearby. We look forward to welcoming you back for another enjoyable experience soon!---非常感谢您的精彩评价！很高兴您在开元美居酒店度过了愉快的时光，并且满意我们的地理位置。事实上，超过95%的客人都对我们紧邻大连站的便利性表示认可，这里不仅交通便捷，更有丰富的美食选择，期待您再次光临，体验更多精彩！

Réponse de l'établissement: 感謝您分享您的入住體驗並給予我們點“贊”。酒店全體員工一直秉承發自內心的待客之道，為客人提供賓至如歸的服務與設施，為您的旅程帶來一段難忘的回憶。我們真誠的希望在不久的將來有機會給您帶來更好的服務

Réponse de l'établissement: Thank you for your positive feedback on our service and location. We are delighted to hear that you found our service excellent, as we strive to provide the best experience for our guests. Your comments about our location are also appreciated, and we are glad it added to your stay. At 开元美居酒店, we are committed to continuous improvement and ensuring every aspect of your stay meets your expectations. We look forward to welcoming you back for an even more enjoyable experience in the future.

Réponse de l'établissement: 感謝您對開元美居酒店的高度評價，尤其是對我們服務和衞生的認可。您的體驗正是我們設計零壓深眠大床房的初衷——為客人提供舒適安靜的睡眠環境，床墊和枕頭的舒適程度，正如眾多客人普遍所喜愛的。許多與您有相似品味的客人也特別推薦我們的免費停車和自助洗衣服務，便捷的生活設施能進一步提升您的入住體驗。期待您下次光臨時，能有機會體驗我們更多備受歡迎的服務設施，讓旅途更添舒適與愉悦。