I checked in this hotel with 3 of my friends for the first time at around 8 pm, the elevator from the car park to the lobby level was dirty especially the floor, there was one person only at reception, no porters, the check in process was slow, and the lobby was very hot because the AC was turned off, The lobby looked nicely decorated and the person at reception was polite, I asked him for extra pillows for my room and he apologised that the housekeeping is closed ! I insisted twice and then he agreed to provide me with extra pillows. The same person helped me with my luggage to my room, the room was nice and spacious but it was steaming hot because the AC was turned off, I turned it on and it took 2 hours for the room to cool down, the room was fully equipped with mini bar, safe and toiletries, I found a heavy blanket and 2 extra pillows in the cupboard but the pillows were with no cover so I could not use them, the knobs of the water tap at the washing basin were difficult and very hard to turn on and off, the bed was comfortable however the pillows are not comfortable and they feel hard, there was no bed sheet or a duvet to cover with, but a rough bed cover only that I could not use , I tried to sleep but I could not, I wanted to call the receptionist to provide me with a bed sheet around 2:45 am but I realised that there is no phone on the bed side table, and I thought there is no phone in the room, later I discovered that there is a phone hanged on the wall above the desk.I called the receptionist and he said again that housekeeping is closed, I insisted and he agreed and provided me with a duvet, I finally slept, and told my friends that I need to sleep till 11 am, but at 9:30 am the receptionist woke me up twice with a 2 phone calls, I had to wake up and go to the desk to answer, and he asked me are you checking out?! Replied it’s only 9:30am ! Why did you call me?! he answered because your friends checked out !! Forgot to say also that although I was putting the do not disturb sign on the door and double locked it, the housekeeping lady actually opened my door and half entered while I was sleeping !! What a night ?! The breakfast was good and staff were helpful, the elevator windows are dirty and full of dust. I will think twice before I come back to this hotel.
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