Candlewood Suites Elgin NW-Chicago

I had a wonderful experience at this property. Rooms were very comfortable and clean. The staff at this property were so helpful and great! Wi-Fi speed cannot be beat. Highly recommended. Very quiet and clean property. This is a perfect hotel for weekend getaway!

The hotel is fully remodeled and is tastefully done. Having a kitchen was really beneficial for our stay. It came stocked with items we used on the daily, pots, pans, plates, cups, utensils and more. MOST importantly I did not have to pay an arm and a leg to stay here. Considering all things, the stay was well worth it.

This hotel exceed all my expectations. I was impressed with the quality and cleanliness of the room. The customer service was excellent as well. It was my first time at this hotel, I am a loyal IHG member and would stay here.

They claim this is a remodeled non smoking hotel The room I was given had a broken TV. toilet that ran all night, and a broken air conditioner The response was thank you for telling us. The rear entrance of the hotel is loaded with cigarette butts. There is no room service. You need to load towels in a laundry basket & take down to front desk which seems to be a problem with them finding new clean replacement towels. You can throw your trash in garbage cans at the end of the hall If you want a hotel with no amenities, bad customer service & filth then this is the place for you.

If I could rate this hotel a zero I would!!!! I was in town for a wedding from Alabama. Drove 13 hours to be there. I stayed from August 21st-23rd. We stayed in room 330… and received an early check in we had asked for. My friend and I noticed the bed sheets had spots on them but didn’t think anything of it since they were white sheets. And I understand some stains will not come out. We stayed 3 nights… not one time was our room serviced by a housekeeper, no new towels, no toiletries… nothing. On the morning we checked out, my friend noticed a bug in her bed when we woke up… not thinking anything of it we packed our stuff and left. When I got in the car I noticed BED BUG BITES all over my arm. And so did she. I called the hotel to let them know the room had bed bugs and to mark it out of inventory. I got an attitude from the front desk when I asked to speak to a manager. He said a manager would call me tomorrow. So I emailed pictures of our bed bug bites to the hotel management email. It has been 24 hours and still no call. So I called the hotel again today and asked to speak to a manager. The front desk cleared asked me what about and I told him it was about our previous stay and that we had bedbugs in our room. He asked me “room 330 right? Yeah we didn’t find anything” and I said well they’re in there not only did we see one but I have bites all over me. He said a manager would call me tomorrow (again) and when I told him I wanted to speak to one today he HUNG UP ON ME!!! This is completely disgusting and unacceptable. Bed bugs don’t just come out for you to find. If you allow someone else to check in that room (330) they will carry them home as well. I spent all night after a 13 hour drive cleaning my clothes, my property and showering to make sure they did not follow me home. I even threw away several items. I EXPECT A MANAGER TO CALL ME BACK RIGHT AWAY. Thanks, Porsche

I would not recommend Candlewood Suites at all - you have to get your own towels, toilet paper, kleenex and other items. My first night here, a drunken guest followed me all around the lobby breathing beer and whiskey fumes in my face until I finally called the police on her. There are a few nice staff members - Albert who does the cleaning of the vacant rooms in the middle of the night is a pleasant, affable person. Deanna, who sometimes works the front desk in the late afternoon and early evening is pleasant. Yesterday, when I threw a wet bath mat in the cleaning lady's bin for dirty sheets and towels, she took it out, cursed at me in Spanish and threw it on the floor. I would strongly recommend you stay elsewhere. Other guests have also complained to me.