Avis : Hilton Garden Inn Durham-University Medical Center

Réponse de l'établissement: Thank you for the perfect review! We’re thrilled that you enjoyed your stay at the Hilton Garden Inn Durham\University Medical Center. It’s great to hear that our location was convenient for your visit to Duke University and that you appreciated the in-room amenities, including the microwave and coffee machine. We’re also glad you noticed the variety of food options in our lobby store, even if you didn’t get a chance to try them. We’re pleased that you enjoyed the à la carte breakfast and found it to be generous and reasonably priced. We hope to welcome you back on your next visit to the area!

Réponse de l'établissement: Thank you so much for your wonderful review of the Hilton Garden Inn Durham\University Medical Center! We are delighted to hear that our location perfectly suited your needs while visiting your Duke student. Being within walking distance of Duke's freshman dorms and close to great amenities like supermarkets, banks, and the vibrant 9th Street area, we take pride in offering a convenient and welcoming stay for our guests.We're glad you appreciated the nearby dining options and found our location ideal. Thank you for choosing us, and we look forward to welcoming you back on your next visit to Duke!

Réponse de l'établissement: 感謝您的評價！我們很高興您喜歡達勒姆/大學醫學中心希爾頓花園酒店的便利位置。酒店靠近各種餐廳和市場，尤其靠近暑期學校宿舍，這確實為家庭和遊客提供了便利。我們希望很快再次歡迎您！

Réponse de l'établissement: Thank you for sharing your thoughts about your recent stay with us at Hilton Garden Inn Durham\University Medical Center. We're pleased to hear that you found our location satisfactory, but we're sorry to learn that some aspects of your stay did not meet your expectations.We apologize for the delay in room cleaning and for the limited staff in our restaurant during your visit. Your feedback is invaluable, and we'll be addressing these concerns with our team to ensure we can provide a better experience for all our guests moving forward.We appreciate your honest review and hope you'll consider staying with us again in the future, so we have the opportunity to exceed your expectations.Sincerely, Traci KesslerGeneral Manager Hilton Garden Inn Durham\University Medical Center

Réponse de l'établissement: Thank you for your kind review! We're glad to hear you enjoyed our convenient location and the cleanliness of our hotel. We hope to welcome you back to the Hilton Garden Inn Durham/University Medical Center on your next visit to the area!

Réponse de l'établissement: Thank you for your excellent 9.5 rating of the Hilton Garden Inn Durham/University Medical Center! We're thrilled to see you had a great experience with us. Although you didn’t leave a comment, your score speaks volumes, and we truly appreciate your support. We hope to welcome you back on your next visit to Durham!Safe travels,Jason BerryDirector of SalesHilton Garden Inn Durham/University Medical Center

Réponse de l'établissement: Thank you for your wonderful review! We're delighted to hear that you enjoyed your room and appreciated the in-room coffee machine at Hilton Garden Inn Durham\University Medical Center.While our hotel is located just 0.8 miles from Duke University's East Campus and 2 miles from the West Campus, we understand that even a short distance can feel a bit far. For your next visit, we hope you’ll take advantage of our complimentary hotel shuttle service, which runs within a 5-mile radius, making it easy to get to and from Duke University and other local attractions.We look forward to welcoming you back soon!Warm regards, Jason BerryDirector of SalesHilton Garden Inn Durham\University Medical Center

Réponse de l'établissement: Thank you for your review! We are happy to hear that you enjoyed our hotel overall. A lot of hotels in our area as is ours are still on COVID protocol. This said, daily housekeeping service is upon request only. Our Front Desk should have explained this to you upon check in. We also provide this information on a small blue flyer in the key packet, on the mirrors in the room and the in-room digital directory. We will not enter any occupied room unless the guests have requested housekeeping service. Our bottled water in the room is a benefit for Hilton Honors members upon arrival and these bottles of water are only refreshed if daily housekeeping has been requested. As far as the rate, our rates increase based on demand. It looks like you were staying over Duke Alumni weekend. Our rates for this weekend can be over $400 USD per night. We apologize for any confusion and hope to see you again on your next visit to the area.