Negative feedback is because of how the charges were handled. A deer hit our car on the highway, totaling our vehicle and leaving my wife and I and our small beagle very shaken up. We checked in at 4am after being dropped off by a tow truck. The staff at the time were extremely generous and kind, and assured me that the cost of the room was $108. Cost was a concern, given the costs we were incurring due to the accident. The next morning the final bill was over 150. Taxes were added, which is understandable but should have been communicated, and there was a thirty dollar per fee added which I was never told about nor informed about prior to checking in. We could have found another pet friendly hotel in eau Claire. Then when I asked the front desk if there was anything that could be done, we were trying to save money weren’t told about the charge, I had signed a document confirming the 108 rate, and shared about the accident and situation, the front desk staff then just looked at me and blankly muttered that there was a deep cleaning fee. I understand a cleaning fee for animals but this should have been communicated clearly. We were also in the room for only about 6 hours total. Also I was disappointed with the lack of empathy and frankly, people skills, displayed by the front desk staff at around 9am on 5/29. The woman at the front desk at 4am that morning was far warmer, understanding, and effective. Although she should have fully explained the pet charge as well. While the room was clean and other amenities acceptable, I will think twice about booking at another best western.
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