Mountain Heavens

I could list and explain everything that is wrong and not right about this place. In a nutshell: Check in process was okay but not welcoming and warm. Some info about to hotel and rooms would have been appreciated. Front office staff and management not helpful in our request to move beds around in a suite, we had to call our agent to have this sorted since the hotel reception were not interested citing beds too heavy to move. It took more than 2 hours for the hotel manager to come to sort this out. Room was also leaking since it was raining when we moved into the room. Again, hotel slow to respond to come and mop up and least put a rug so we wouldn’t slip on a slippery floor. Wi-Fi was not working in the room, had to call reception, the reception staff told me “Not their problem it’s the service provider” so what is their problem then. I told the guy its certainly not my problem. A staff member (the room boy) came to look and played around with the box, still did not work. He said he would come back with another router but never did. But the Wi-Fi started working after he left so go figure. We were out the next day for the whole day, and they saw us leaving, when we got back the suite had not been dressed or cleaned, reception said because we did not hang up “Make our Room” sign up but I told them there was no such sign in the suite and it could not be found. English breakfast was poor and sausages were canned sausages, an insult to meaning “English Breakfast”. The bar closes early at 10pm but by 9:45pm they were clearing up switching lights off like an indication to us its “closing time” please leave!!!!!!!!!! We were on half board which was breakfast and dinner. The last night they tried to pull a fast one on us by saying we were only on B & B and that we should settle the dinner bill to which I said no and I had to contact our tour agent to sort out the manager was sitting close by and observing and did not even try to intervene, he knew what he was trying to do. Our tour agent sorted it and the next morning on checking out nothing came up about paying for dinner. The bathroom shower is badly designed and its supposed to be an open shower with no separation or door glass and water just went everywhere in the bathroom. The only thing worthwhile at this hotel is the view on the valley going down and the surrounding mountains. I would not stay here again or recommend it especially for the high price we were paying slightly less than a 5-star hotel that we stayed in. I would rate this hotel at max 2 stars, the reception staff and manager are not very customer orientated and accommodating and it would appear that small requests bother them and the easiest answer for them is simply “NO”. When you are in such a business like Tourism accommodation and catering you have to be more appeasing to your clients or at least try to be so.

We had an excellent experience with Mountain Heavens. Size of the rooms huge. Clean and friendly staff. Mithun who served breakfast was a great guy with friendly service.

Walking into the hotel gave a fantastic view of Ella Gap right in front of you. We had a wonderful room with the same view. Great staff and good food. Road uo to hotel is a steep single track. We walked down into Ella and got a tuk tuk back. A special place to stay.

The location is truly spectacular. The rooms are spacious, comfortable with an outside terrace to admire the views. The staff are friendly and helpful. It is quiet and peaceful but close to town albeit up a very steep road with few passing places so a fun challenge for our driver!

Friendly staff, comfortable room, gorgeous views from the whole property. Enjoyable food and drinks and the Sri Lankan breakfast is great. Convenient location - a short walk down to Ella township makes this an ideal place to base your stay be in Ella.

Wonderful views and large comfortable rooms that take full advantage of the views. Road Access to the hotel is difficult. If you have any sort of difficulty with stairs this is not the place to stay. We had eighty steps to navigate to get to our room. Buddika at reception was helpful and did his best to accommodate our needs.The staff were excellent.

Everything about this hotel made us go "wow"! Not just the absolutely fantastic view over the valley below, but also the super large room with very comfy bed, enormous balcony with seating and small table, and fabulous food (breakfast and evening meals) with great service in the restaurant. As others have mentioned, the hotel is up a very steep, long and meandering, hill which we chose not to walk but tuk tuks are cheap and easily 'fly' up and down for access to the main street in Ella. If there is a slight ******, it is that the shower/wet-room floor can get very slippery when using the shower... and I managed to walk straight into one of the glass doors that are (normally) open to the patio! So just take heed...

The View from this hotel sells it, its FABULOUS and the food is good too. Rooms were clean and a good size, we found the bed comfortable however each time one of us turned over in the night it sounded like it was going to collapse! Overall a great place to stay especially for that wonderful view.