Awful. Rooms are basic and requests are not listened to. We requested a low floor room with pool view through TUI but were given a top floor car park view! Check in (arrived 11:20 am Mon 6th May), took 1hr 20 min. Just queuing in reception with no apology or acknowledgement for the delay. Tui reps and hotel staff around but nobody apologised or tried to speed things up Arrived in room, very basic, no tea, coffee, kettle, fridge, safe etc. Just the basics Food in the restaurant is awful. If you have dietary needs, forget it as everything is mislabelled (see pictures). Ham is labelled as cheese, 'show' cooking is grilled pineapple slices (wow), and spring rolls were actually chicken nuggets as they'd run out of spring rolls half an hour into dinner. Pool towels are advertised at a €10 deposit and €1 for each change which is fair, but when we asked, there were none available due to 'problems with the laundry'. Had to use the room towels instead which isn't allowed. Bar is basic with paper cups but can pay €1 deposit for a plastic cup. Entertainment non existent, sat here in the bar at 20:20 on Tuesday 7th May and nothing on. No animation now or around the pool all day. Hotel does have an app advertising entertainment but nothing on (see pics). Overall, lots promised but nothing delivered. Will be complaining to Tui.
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