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Sleep Inn & Suites West Knoxville
3.7/5100 Commentaires

Sleep Inn & Suites West Knoxville

Farragut|À 2.45km de la First Baptist Concord Church
Dirty sink - not cleaned, hair in sink Mirror not cleaned Tub/toilet dirty One trash can No Kleenex Two light sockets do not work Bed/ pillows linens have spots Countertops dirty, drink rings Microwave dirty Breakfast was not provided adequately during breakfast hours. Was out of food. Manager Kim telling me I don’t know why you would stay. Kim says she should have offered to put you in another room because we had other rooms available. No one offered me a different room and I was under the impression that the hotel was sold out with the football tournament. And upon arrival a bus load was checking in. Then manager keeps saying you shouldn’t have stayed. You should have looked for another hotel. Saying that it was my fault for staying and for cleaning the room. She offers to give me a $50 credit instead of refunding me for my entire stay. She made me feel like it all was my fault and I should have went elsewhere. I told her I did look for another place in my budget but other hotels were sold out. I then asked what was I supposed to do especially if your employee does not offer another room Change like she’s supposed to. The manager kept saying well that’s all your fault, I wouldn’t have stayed and I wouldn’t have cleaned that room. She said that room should have been out of service. She didn’t care about anything kept blaming it all on me when I was trying to do the best I could to make it work since her employees did not try to resolve the issues. I asked the employee at check in for light bulb before discovering the light sockets don’t work The employee tells me she doesn’t know where the light bulbs stay. I had to wait for manager to come in to get one. She was to busy with her boyfriend who was hanging out. I called customer service and they were worse offering me a free one night stay although I paid for two nights. Then rejected it after seeing the insulting $50 credit. Totally unprofessional and unacceptable for any hotel to treat their guests. No one who is the “victim” should be shamed for trying to make a very bad situation work given no one was willing to help and keep my business. Even with them still renovating this place for almost a year, it is horrible. Would never recommend.

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Comfort Suites Knoxville West - Farragut
4.5/599 Commentaires
Chaque fois que je suis dans la région de Knoxville, quelle que soit la partie de Knoxville je suis dans ceci est le seul hôtel que je resterai. Il est à jour confortable et je me sens sûr de rester ici. J'étais censé me rendre visite dimanche mais j'ai prolongé mon séjour jusqu'au lundi, de sorte que je pouvais dormir toute la journée dimanche alors que je me suis réveillé dimanche à 6 heures, donc j'ai pris un Ambien et dormi le reste de la nuit. 😅😅😅 Dans les années 90, j'ai travaillé dans cet hôtel pendant 3 ans, alors peut-être c'est pourquoi je l'aime tellement. Je ne peux pas attendre de retourner.
Sleep Inn & Suites West Knoxville
3.7/5100 Commentaires
Dirty sink - not cleaned, hair in sink Mirror not cleaned Tub/toilet dirty One trash can No Kleenex Two light sockets do not work Bed/ pillows linens have spots Countertops dirty, drink rings Microwave dirty Breakfast was not provided adequately during breakfast hours. Was out of food. Manager Kim telling me I don’t know why you would stay. Kim says she should have offered to put you in another room because we had other rooms available. No one offered me a different room and I was under the impression that the hotel was sold out with the football tournament. And upon arrival a bus load was checking in. Then manager keeps saying you shouldn’t have stayed. You should have looked for another hotel. Saying that it was my fault for staying and for cleaning the room. She offers to give me a $50 credit instead of refunding me for my entire stay. She made me feel like it all was my fault and I should have went elsewhere. I told her I did look for another place in my budget but other hotels were sold out. I then asked what was I supposed to do especially if your employee does not offer another room Change like she’s supposed to. The manager kept saying well that’s all your fault, I wouldn’t have stayed and I wouldn’t have cleaned that room. She said that room should have been out of service. She didn’t care about anything kept blaming it all on me when I was trying to do the best I could to make it work since her employees did not try to resolve the issues. I asked the employee at check in for light bulb before discovering the light sockets don’t work The employee tells me she doesn’t know where the light bulbs stay. I had to wait for manager to come in to get one. She was to busy with her boyfriend who was hanging out. I called customer service and they were worse offering me a free one night stay although I paid for two nights. Then rejected it after seeing the insulting $50 credit. Totally unprofessional and unacceptable for any hotel to treat their guests. No one who is the “victim” should be shamed for trying to make a very bad situation work given no one was willing to help and keep my business. Even with them still renovating this place for almost a year, it is horrible. Would never recommend.
Fairfield Inn & Suites Knoxville Turkey Creek
4.4/5100 Commentaires
L'hôtel a été très bien vieillissant. J'ai demandé à mon partenaire de voyager avec moi et il a pensé - ehh - c'est un Fairfield. Mais je pense qu'il est encore joli - même après des années. Le papier de paroi est en train de tomber, les murs sont marqués - mais le palais de couleur est heureux et très propre. Deux questions - un - bruit routier - doivent être rappelées pour demander (à tout hôtel Knoxville) de ne pas faire face à la autoroute. Deux - une alarme de voiture est sortie pendant 15 minutes - mais pas sûr qu'ils pourraient faire pour arrêter ça - mais alors avec le bruit de la route, je ne pouvais pas dormir.

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