Avis : IntercityHotel Hangzhou West Lake Qingchun Road

The room smell bad odour. Smoking is legitimate here thou no smoking is the policy. Sometimes can smell the cooking food from below kitchen from the air ventilation. Typical local brand standard. International 4* or 5* is not the appropiate standard for local brand hotel.

free upgrade of room. super spacious and bed was comfy. didnt like that once you walk in the television had to welcome you. irritated and plugged off as if someone leaves the room they will trigger and on. leaving it creepy but all was good once plug was off. its cold bathing as bathroom was huge but not covered so theres air/wind.

Good location, great staff, clean rooms

Check in was a breeze, and I like the room exudes a comfortable vibe. There’s an option to listen to the radio channel while showering. Technology is well utilised- from the robots delivering toiletries to our door step, a high tech toilet bowl, and remote controlled curtains. The mattress is firm, which helped me to sleep well. We didn’t have breakfast at the hotel because there were options around the neighbourhood, within a walking radius of 7 -10 minutes.

Though it's not at westlake side, but it's near train station. Also, food quality is good though selection is not as extended as 5 star hotel. Love the xiao long bao! Oh, and the automatic toilet bidet too!

Nice and clean hotel. And the best part is the toilet has bidet.

big room ,bath tub nice

clear room

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Nice Hotel!

nice！

這次入住體驗真的讓人失望透頂！原本期待能有個舒適的休息環境，結果卻狀況百出。房間面積衹能算中規中矩，完全沒有任何驚喜。更糟糕的是，值夜班的工作人員態度冷漠，全程板著臉，沒有一句熱情的問候，讓人感覺十分壓抑。 最難以忍受的是房間的空調，運行時發出巨大的噪音，整晚嗡嗡作響，嚴重影響睡眠質量，幾乎一夜未眠。後來瞭解到這是一家老酒店，設施陳舊的問題暴露無遺。和同價位的其他酒店相比，除了房間面積勉強能看，其他方面根本無法相提並論，衞生、服務、設施都遠遠落後。 整個入住過程，唯一讓人感到一絲慰藉的，就是白天退房時前台露出的微笑，可這一個小小的優點，完全無法彌補其他方面帶來的糟糕體驗。這樣的品質和服務，實在不值得這個價位，真心不推薦大家選擇！

挺不錯的入住體驗，前台小陳服務很好，非常熱情，辦入住也很快，並且都微笑問候，給人很親切的感覺，客房阿姨打掃衞生也很細緻，包括房間也很大很乾凈，酒店設施和佈局也很好，停車洗衣服都很方便。強烈推薦，下次來杭州還會選擇這家酒店！！

這次住城際酒店體驗特別好！前台小馬特別靠譜，有問題一問就答，反應特別快。從辦入住到退房，全程又快又熱情，讓人覺得特別舒服，就跟在家一樣自在。酒店位置也好找，離公交站、地鐵站都不遠，出門辦事、趕車都方便。房間裏的設備都很新，窗簾還是電動的，一按按鈕就能開關。而且房間特別安靜，晚上睡覺一點不吵，休息得特別好，真心推薦！