Avis : Muong Thanh Holiday Hoi An Hotel

Réponse de l'établissement: Cher Monsieur/Madame Andrews, Au nom de la direction et du personnel de l'hôtel Muong Thanh Holiday Hoi An, je vous remercie sincèrement d'avoir choisi notre établissement et d'avoir pris le temps de nous faire part de vos commentaires. Nous apprécions sincèrement vos commentaires et nous encourageons grandement à améliorer continuellement la qualité de nos services. Nous sommes ravis que vous ayez passé un agréable séjour et espérons avoir l'occasion de vous accueillir à nouveau prochainement. Cordialement, Pham Van Thuyen (M.) - Directeur général

Réponse de l'établissement: Cher M./Mme Olga, Merci beaucoup d'avoir pris le temps de nous faire part de vos commentaires sur votre séjour à l'hôtel. Nous prenons vos commentaires et observations très au sérieux. Soyez assurés que ces informations nous seront très utiles pour améliorer nos services et nos produits. Nous vous remercions encore une fois pour votre récent séjour et serions ravis de vous accueillir à nouveau prochainement. Cordialement, Tran Anh Thu (Mme) - Directrice générale

Réponse de l'établissement: Bonjour chers clients, Au nom du conseil d'administration et du personnel de l'hôtel Muong Thanh Holiday Hoi An, je tiens à vous exprimer mes sincères remerciements pour votre confiance en séjournant et en utilisant les services de notre hôtel. Vos commentaires nous sont vraiment utiles pour nous efforcer constamment d'améliorer la qualité de nos services. L'hôtel espère avoir l'occasion de vous accueillir à nouveau dans un avenir proche. Sincèrement, Tran Thi Thu Hoa (Mme) - Directrice exécutive de l'hôtel

Réponse de l'établissement: Dear Mr. Michael Medina, Thank you so much for your wonderful review! We’re truly delighted to know that you and your family had a great time with us – from the delicious breakfast and room service to the fun at the swimming pool for the kids. Your kind words mean a lot to our team. We look forward to welcoming you back to Muong Thanh Holiday Hoi An Hotel on your next visit to Hoi An! Kind regards, Pham Thuyen (Mr.) - General Manager

Réponse de l'établissement: Уважаемая госпожа Светлана Солнцышкина,Прежде всего, благодарим Вас за то, что выбрали наш отель, а также за то, что нашли время поделиться своим отзывом.Нам искренне жаль узнать, что Ваше пребывание не оправдало ожиданий. Все Ваши замечания по поводу состояния номера, завтрака и других аспектов обслуживания были внимательно зафиксированы и переданы соответствующим отделам для немедленного рассмотрения и устранения недостатков.Что касается внешних обстоятельств — строительных работ поблизости и реконструкции пляжа, проводимой городом, — к сожалению, они не находятся в нашей компетенции. Тем не менее, мы всегда стараемся информировать гостей и минимизировать возможные неудобства.Нам искренне жаль, что во время пребывания мы не получили от Вас обратной связи, ведь наша команда всегда готова помочь и оперативно устранить любые возникшие трудности. Это дало бы нам возможность улучшить Ваш отдых еще во время пребывания.В отеле Muong Thanh Holiday Hoi An мы постоянно стремимся повышать качество предоставляемых услуг, и Ваш откровенный отзыв — важный ориентир для нашего развития.Еще раз благодарим Вас, госпожа Светлана, и надеемся вновь приветствовать Вас в будущем с улучшенным качеством сервиса.С уважением,Администрация отеля Muong Thanh Holiday Hoi AnDear Ms. Svetlana Solnyshkina,First of all, thank you very much for choosing to stay with us and for taking the time to share your experience.We are truly sorry to hear that your stay did not meet your expectations. Your feedback regarding the room facilities, breakfast, and other aspects of the service has been seriously acknowledged and shared with the relevant departments for immediate review and correction.Regarding external factors such as nearby construction and the ongoing beach renovation project by the city – we understand these may have impacted your experience. Unfortunately, such activities are beyond the hotel’s direct control, though we always strive to keep guests informed and comfortable.We sincerely regret not having received any feedback from you during your stay, as our team is always ready to provide timely support and solutions if we are made aware of any issues. This would have given us the chance to make your stay more pleasant.At Muong Thanh Holiday Hoi An, we are continuously working to improve our services, and your honest review serves as a valuable reference for us to do better.Thank you again, Ms. Svetlana, and we truly hope to welcome you back in the future with improved experiences.Warm regards,

Réponse de l'établissement: Dear Mr. Minh, Thank you for taking the time to share your feedback about your recent stay at Muong Thanh Holiday Hoi An Hotel. We’re pleased to hear that you appreciated the peaceful location and the clean beach just across the road. We also acknowledge your comments regarding the hotel facilities and will strive to improve to better serve our guests in the future. We hope to have the pleasure of welcoming you back to Hoi An soon. Kind regards, Pham Thuyen (Mr.) - General Manager

Réponse de l'établissement: Xin chào Quý khách,Khách sạn Mường Thanh Holiday Hội An xin gửi lời cảm ơn chân thành đến Quý khách vì đã tin tưởng lựa chọn khách sạn cho kỳ nghỉ vừa qua. Chúng tôi rất hạnh phúc khi biết rằng Quý khách hài lòng và đánh giá cao chất lượng dịch vụ tại đây. Những phản hồi tích cực như vậy chính là nguồn động lực to lớn để toàn thể cán bộ nhân viên khách sạn không ngừng nỗ lực, hoàn thiện và nâng cao chất lượng phục vụ mỗi ngày.Chúng tôi hy vọng sẽ sớm có dịp được chào đón Quý khách quay trở lại Hội An trong thời gian gần nhất, để tiếp tục mang đến những trải nghiệm thật trọn vẹn và đáng nhớ.Trân trọng,Phạm Văn Thuyên (Mr.) – Giám đốc điều hành Khách sạn

Réponse de l'établissement: Dear Ms. Natalia Shcherbakova, Thank you very much for taking the time to share your feedback with us.We’re glad to know that you had a pleasant stay and appreciated our facilities, service, and wellness offerings. Your positive remarks are truly encouraging to our team. We also take note of your comment regarding the environment, and we will continue working hard to enhance the overall guest experience. We hope to have the opportunity to welcome you back to Muong Thanh Holiday Hoi An Hotel for an even more enjoyable stay in the future. Kind regards, Pham Thuyen (Mr.) - General Manager

Réponse de l'établissement: Dear Ms. Trang,On behalf of the management and staff at Muong Thanh Holiday Hoi An, I would like to sincerely thank you for choosing to stay with us and for sharing your positive review.We’re very happy to know that you had an enjoyable stay and were satisfied with our services. Your kind words are a great encouragement for our team to continue improving every day.We truly hope to have the pleasure of welcoming you and your family back in the near future.Kind regards, Pham Thuyen (Mr.) - General Manager

Réponse de l'établissement: Dear Mr. HYUNYUL JO,Thank you very much for having taken time to post your review about your recent stay at Mường Thanh Holiday Hoi An hotel. It was our great pleasure to read that you had an enjoyable stay with us. Our team feel very encouraged & motivated with your great comments on everything during your 3nd time staying with us. We do hope we will be able to welcome you back in the near future. Kind Regards,Tran Thi Thu Hoa (Mrs.) - General Manager

Réponse de l'établissement: Dear Mr./ Mrs. Ryanwang,Thank you very much for having taken time to post your review about your recent stay at Mường Thanh Holiday Hoi An hotel. It was our great pleasure to read that you had an enjoyable stay with us. Our team feel very encouraged & motivated with your great comments on everything during your stay with us. We do hope we will be able to welcome you back in the near future. Kind Regards,Tran Thi Thu Hoa (Mrs.) - General Manager

Réponse de l'établissement: Xin chào Quý khách, Thay mặt ban quản lý và nhân viên khách sạn Mường Thanh Holiday Hội An, tôi xin gửi lời cảm ơn chân thành tới quý khách hàng vì đã tin tưởng lưu trú và sử dụng dịch vụ tại khách sạn chúng tôi. Những lời góp ý của Quý khách thực sự rất hữu ích để chúng tôi không ngừng cố gắng nâng cao chất lượng dịch vụ. Khách sạn hy vọng sẽ có cơ hội được đón tiếp quý khách hàng quay lại trong thời gian tới. Trân trọng cảm ơn, Trần Anh Thư (Mrs.) - Giám đốc điều hành Khách sạn

Réponse de l'établissement: Dear Mrs. David Dhanashree, Thank you very much for your kind review of Mường Thanh Holiday Hoi An hotel. We were delighted to read that you had a wonderful experience whilst staying at our hotel. We will certainly pass your compliments to all our team members you have encountered and are sure they will be thrilled to hear about them. Once more, thank you very much for your visit and we hope to welcome you back at Mường Thanh Holiday Hoi An hotel in the near future. Kind Regards, Pham Van Thuyen (Mr.) - General Manager