Hôtels Thermaux à Otaru

We absolutely loved this ryokan experience! Stayed for 2d1n as a couple and absolutely loved the place! We booked the room with the private onsen and it was a lovely small space on the 2nd floor we could enjoy privately. The onsen is not too big, maybe 1.5 x 1.5 meters, but it was spacious for the two of us. We also found out that you can book a 45 minute slot for a separate private onsen for about ¥2200, which we may have done instead, had we known about it before booking. The japanese-style room was comfortable and had the usual amenities provided, alongside other nice additions like lotions and creams. The staff helped us to set up our futon (japanese-style bed) after dinner, and it was overall a very comfortable experience. The staff are super friendly and service was incredible. We got the dinner and breakfast package and the food was excellent. We had to choose both the dinner slot in advance, and it is first-come-first-serve. Dinner was served to us in the room over 1.5h and was a really amazing 12-course meal with instructions on the eating order. Breakfast was more standard, but still nice, we took it in the dining hall. The lounge is open till 10pm and we could take drinks and refreshment freely, including some small snacks and soft drinks. But they stop serving beer at 9pm. The onsens also have mini-fridges with free popsicles. There is also an outside area you can access from 3pm - 9pm that serves hot coffee and wine, with free marshmallows you can roast on the outside firepit. It was really nice. The garden is by far the nicest part of the hotel, it is really big and well decorated, with many nice places for photos and to enjoy a hot drink from the lounge. The space is quite large and might take about 20 minutes to fully explore. The only downside I can think of is that the location is quite hard to access. We chose to get to and from the ryokan by taxi, but there is also a shuttle bus service, from what I understand. When we arrived, the reception told us that there would be a shuttle bus leaving at 10:45 to Otaruchikko station. We still ended up requesting a taxi from the front desk though, which they were happy to help us book (I couldn't get any taxis by cab in the location). Overall a really amazing stay that we would absolutely recommend. The price tag might seem high for a ”3 star” hotel, but the ranking is deceptive, we absolutely had a 5 star experience. Cheers! disclaimer: information is accurate as of 31 may, will try to provide info in as much detail as possible :)

The staff at the reception speaks fluent English, which is good. Sth dramatic happened after I checked in. Somehow my suitcase cannot be unlocked,though I knew the key number. So I had to call reception for help, luckily they do have the tool to open the suitcase, but I was told to wait because someone else were using it and I was supposed to be called after the reception got the tool. Waited whole night long, with no phone call, and had to check out the next morning with my broken suitcase. So if you find your suitcase cannot be opened, go find reception immediately or u might not get the chance to use the tool, haha

Si seulement nous pouvions rester plus longtemps. Beau vue et pas trop loin pour marcher aux attractions. Lawsons juste à côté de la porte. La chambre est si spacieuse et confortable lit. Ne tente pas le ronchoir comme il est juste de l'eau chaude normale

I really enjoyed stay here. I got out of the Otaru JR station and the hotel is, across the road. Room was clean and functionable. I was on 9th floor and my window view was a big bonus. There is onsen but i missed it due to lack of time. Hotel is close to canal and shops and i have to mention the Triangle Market., where i had one of my best meal - grilled halibut. Check out my window view. This is a good base to explore the famous shops and eat good seafood.

C'était un hôtel très propre et magnifique. D'habitude, je n'aime pas les oreillers d'hôtel, mais les oreillers d'Authent étaient super. J'étais content que le grand bain public tombe sous la période de gratuité. Quand j'ai pris un bain après 17h00, il n'y avait personne et j'ai pu profiter du bain privé lentement ! De plus, la réceptionniste du bain public était très gentille. Le buffet du petit déjeuner était également très bon. Dernièrement, j'ai séjourné dans des hôtels où le pain n'est pas très bon, mais le pain d'Authent vient de la boulangerie du premier étage, et c'était vraiment délicieux. Surtout les scones sont délicieux et recommandés. Le potage, le canard fumé et le fromage à la crème étaient également riches et délicieux, et je les voulais comme collation avec du vin le soir. De plus, j'aimerais utiliser cet hôtel quand je viens à Otaru. Merci de m'aider.

L'hôtel est situé dans la montagne avec belle vue. La chambre d'hôtel a pu être vieille mais grande et propre. Le salon privé de notre chambre était super. La vue d'Ocen était fantastique et nous avons rencontré l'océan Rainbow depuis que nous avons vu plusieurs rainbow chaque matin quand nous avons séjourné. Leur staff.are very helpful, good and kind.

I had a pleasant one night stay at Hotel Sonia. The hotel's location was excellent, situated in front of the Otaru Canal and within walking distance to shopping and dining areas, as well as the train station (though snowy conditions made it a bit tricky). While the hotel lobby looked modern, the room interior felt outdated. Note that late check-out comes with a 2000 JPY per hour fee, so plan accordingly. Overall, it was a decent one-night stay.

Le tout est très bon, le paysage de la chambre est super, le petit déjeuner et le dîner sont superbes, c'est qu'il y a un dragon d'eau qui a été cassé au moment de l'hébergement.

Hotel facilities were dated but mostly well-maintained. After spending 2 nights in Sapporo's small hotel room, it was good to have more space to spread out. Outdoor hot spring was fantastic and the onsen is open till late night - giving guests enough time to enjoy it even after a full day out. If you've a rental car, the location poses no problem. There is a large, 24-hour market nearby and it's only a quick 15-min drive to Otaru. The staff were kind and provided ready assistance whenever we needed it. Only issue I had was noise from the room above us. For some reason, the guests were running around in the room and it was very noisy. Overall, it's a quaint, old-fashioned hotel with good ambience.

The bus stop is a bit far away from the hotel. The shocking fact is that when we booked online, bathroom was included according to the information. However, when we check in, we found. Out that there was no bathroom and there was only a public one shared by all guests.