49 Commentaires
Mövenpick Asara Resort & Spa Hua Hin
Hua Hin Hua Hin|À 1.01km de la Wat Bo Fai
Traduction française à la fin. The concept of villa rooms with private swimming pool is obviously very attractive but unfortunately it’s just a concept.…. 1 / the private pool: 0/5 In fact, the pool is so cold that I couldn't get in despite the outside temperature of 27 degrees. This is because the sun only arrives to heat it around 3:00 p.m. - 4:00 p.m. Not enough. The hotel's large main pool is exposed to full sun and the water is really nice. It is therefore the absence of sun that makes the private swimming pool unusable. That’s probably why the staff don’t clean it. We had to ask to remove the floating plants and other waste on our arrival but this was never done again during our stay…. And no material available to do it yourself. So even if you don't mind cold water, be prepared to share your private pool with plant waste. So I wonder what the point of having booked a villa with a private pool if you can't go ... 2 / the private terrace: 1/5 The private terrace was also never cleaned during our entire stay. We had asked our arrival to do it because there were so many leaves and other debris (including on the sunbathing mattresses) and especially because a snake had entered the room as soon as we opened the terrace door... The staff arrived very quickly to fix it and I understood that the wooden doors leave a free space at ground level even when closed (it seems to age badly). The staff taped the 3 doors and we could no longer go to the terrace…. Of course I took it all off myself but I wonder what the point of having booked a villa with private terrace if you can't go ... 3 / the villa: 3/5 Discreet and intimate. Really nice. Entrance / living room + Large bedroom + bathroom with large bathtub, indoor and outdoor shower (a real plus !!). I only put 3/5 because the mattress is not worthy of a room at 330 € / night and the bed itself creaks very loudly. It’s also time for a good makeover because it starts to age strongly ... 4 / location: 0/5 Of course I had noted that the hotel was out of the way (7-10 km from Hua Hin) but the website indicated a free shuttle. But No, No shuttle because of Covid. The hotel proposed a taxi! Probably the taxi is not affected by the Covid? But above all, the hotel takes its margin (100% !!!): 300 baht to go with the hotel taxi but we paid 150 for the return with a local taxi. Above all: NO NATURAL BEACH !!! Access constantly blocked. Unconvincing artificial beach. A shame in Hua Hin but above all the description on the website speaks of ”crystalline lagoons” totally untrue !! It is scandalous to make people believe that. 5 / the service: 2/5 As often in Thailand, Staff is very kind and attentive and special THANKS to Jiew from Baan Dum restaurant !! But I regret that we do not respond to the email when booking or to the one when checking online. Not professional. The check in is long (25 minutes) and nothing is explained to you about the possible services. If you are an Accor member, wait no mor
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