I rarely rate a property this low, because I always want to give it the benefit of a doubt when reviewing, but unfortunately this location isn't up to par in most all areas. The staff was courteous, but were probably just following instructions. In all the other factors, the hotel's presentation and policies are not up to Choice's brand standards. I'm a Diamond member and travel extensively so I spend many nights in their properties. I've stayed at Suburban locations before and had a much higher expectation for this stay. There were no utensils, cookware, plates, etc. in which to utilize the kitchen area as broadly advertised. Cabinets were peeling, the refrigerator and floor was dirty. The bed clothes are very thin, and you're given just two towels and a bar of soap. The room had a very unpleasant order. I had booked a weekly rate, but when I decided to change travel plans due to the unsatisfactory conditions, they went back and charged me a much higher for the nights I had stayed, as well as an early check out fee which was close to what I would've been paying for the entire 6 days. There was nothing in the reservations or the paperwork that disclosed any of these policies. So, just be careful - their property is a bit run down, and their rate policies are deceiving and unfair. Their staff is courteous, but I'm sure they're just following orders due to the type of clientele they serve and due to the type of property it is and as they need to be careful in regards to secure payments to recoup all the can. If you need another extended stay type of arrangement, I'd look elsewhere unless you have no other options. If they could get the policies and procedures, as well as a refresh of the property to meet the higher standards that their employees exhibit, then it could be a great place. For the current time, your dollars would get better value elsewhere.
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