Icaco Island Village - Adults Only

We recently stayed at Icaco Hotel for four nights in February 2024, and it was truly a little piece of paradise. The warmth of the staff, including Victoria, Adaara, and Martha, added a special touch to the experience. The rooms were well-equipped and boasted stunning ocean views from the King Room, along with a delightful rooftop area. One highlight was the refreshing and healthy cold breakfast served each morning, setting the perfect tone for the day ahead. While the property is a bit of a stroll, approximately 20 minutes from the main center, this distance proved to be a blessing, offering respite from the crowds and day trippers. However, it's worth noting that this distance may be a deal-breaker for some. Being situated on the main road, there was some noise, but it was a minor inconvenience compared to the overall magic of the place. Overall, Icaco Hotel offers a tranquil retreat with exceptional service, making it a highly recommended destination for those seeking a serene getaway.

The Deluxe room is beautifully decorated, has a nice sea view, a comfy king size bed. You can see that a great attention is given to details. The room is very clean and the breakfasts excellent (you can order something specific the day before). The staff is very welcoming and helpful, including for carrying your suitcases. The rooftop is stoning. It is also very nice to stay on the balcony.

Icaco is not worthy of the name hotel, you get a room which is in the middle of 2 busy roads. Upon arrival there is a gravel road as a driveway, you have to carry your suitcases as you cannot roll them. We booked a Deluxe Double Room with Balcony and Sea View, in reality we got a Single Room with balcony and road view. The room is described as whole unit on first floor, however, it is divided into ground floor (sitting area) and second floor (bathroom and bedroom). The pictures all look beautiful, but in reality you get something else. So the rooftop pool was a postage stamp size overlooking the road and no place to stay in the shade on the terrace. The room is described as Deluxe double room, however we got a bed 1m14 wide. How can you even offer this as a double room? We kindly asked if we could get another room. There were no rooms available so we asked to cancel. At the reception they could not help us with this and we were referred to contact the manager via Whatsapp. That response was anything but customer friendly. They admitted it was a small bed, but canceling was not possible. The shower looks fine at first glance, there is an ornate shell, however this makes showering impossible. Water drips out randomly so that it takes hours to completely shower. The security also left much to be desired, the door cannot be locked properly, there is no one at the reception between 9pm and 9:30am. Breakfast comes somewhere between 8 and 9:30 am. You cannot specify in advance what time you want your breakfast. When we got to the room in the afternoon, breakfast was still there full of ants! Finally, the location: if you want to get to civilization it is at least a 30-minute walk. You can rent a golf cart, take a cab,... The hotel is on a very busy road so through traffic can be heard until 2/3am. In short, the room is not worth its money, no reception, not customer friendly, pictures give a different picture than reality, small bed, bad shower, and so on.......

Icaco is not the most luxurious hotel but it is really nice. It is very small and super calm. You get a nice view from the roof top pool and the beach is steps away. It is not a hotel on the beach, there's a street that separates the hotel from the beach. I like that around 8 am they take to your room some fruit, juice and bread. Staff was extremely helpful but the reception closes at 10 PM.

The service was so not nice, the manager didn’t helped with anything There were bugs, ants and lizards in our room all the time, the towels were dirty , there was no security at night, there were cold water in the shower and no hot water We paid such a high price and it was just didn’t worth it I must say that the other staff except of the manager (the cleaning staff and Fredrick) were very nice and helpful . השירות היה כל כך לא נחמד, המנהל לא עזר בכלום היו חרקים, נמלים ולטאות בחדר שלנו כל הזמן, המגבות היו מלוכלכות, לא הייתה אבטחה בלילה, היו מים קרים במקלחת ולא מים חמים שילמנו מחיר כל כך גבוה וזה פשוט לא היה שווה את זה אני חייב לומר שהצוות האחר פרט למנהל (צוות הניקיון ופרדריק) היו מאוד נחמדים ועוזרים.

I am sorry to say we were very disappointed with our stay. The pictures showed a room set up which was very different, as we were on the split level floor which was extremely small. There was no shower water (only drips), it was quite far on a main road which then backed onto the sea (ie. your sea view is a road first) and management pictures showed the more premium larger rooms only for the booking we made. The bed was not king size as advertised, it was actually a large single bed and we will not be visiting again as it was expensive for what it is. It was the most expensive hotel of our 2 week trip across Mexico, and by far the worst. I only felt clean once I reached Tulum and had a proper shower with actual water flow. I would recommend staying near Playa Norte as those hotels were similar priced, but with the associated facilities, location and beach view.

We had a lovely stay! Recommend the bigger rooms on one level as opposed to the smaller one with two levels, as we stayed in both. Both are great but the bigger room is the most incredible and also has a balcony with seating and a hammock. Beautifully decorated and clean with an ocean view. The staff are so sweet, lovely and helpful. Highly recommended.