Avis : Protea Hotel Fire & Ice! Johannesburg Melrose Arch
Protea Hotel Fire & Ice! Johannesburg Melrose Arch
Melrose Arch Precinct, 22 Whiteley Rd, Birnam, Johannesburg, Gauteng, 2076, South AfricaVoir le détail de l'hôtel
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1 nuit
Avis des voyageurs
8.6/10
Très bien
76 évaluation
Pour garantir l'authenticité des notes affichées, nous ne nous limitons pas à un simple calcul de moyenne. Nous appliquons plutôt une méthodologie scientifique qui intègre deux facteurs essentiels : la fiabilité des avis et l'actualité des expériences des clients, afin d'établir une évaluation finale précise.
Avis vérifiés
Emplacement8.6
Commodités8.6
Service8.6
Propreté8.6
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Toutes les évaluations(76)
Évaluations positives(43)
Évaluations avec photos/ vidéo(11)
Jodi
Séjour au août 2023
Seul
2 évaluation
10/10
Exceptionnel
Publiée le 25 sept. 2023
Nice hotel and very friendly staff- the room was clean and overall it was a really pleasant experience in a safe location .
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Invité
Chambre lit king
Séjour au mars 2025
Affaires
27 évaluation
10/10
Exceptionnel
Publiée le 19 mai 2025
一如既往的好
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Invité
Chambre lit king
Séjour au juin 2024
Affaires
3 évaluation
10/10
Exceptionnel
Publiée le 30 juill. 2024
房間不錯 早餐很豐盛
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pillowtester
Séjour au avr. 2025
Seul
8.0/10
Très bien
Publiée le 2 mai 2025
Bel établissement dans quartier commercial très sécurisé mais le soir c'est mort (pour info). Isolation entre chambres assez moyenne mais le petit déjeuner est somptueux est très complet (limite brunch). Dans mon cas, si je devais revenir, je choisirais le quartier de Rosebank, plus actif et populaire.
Réponse de l'établissement: Dear Pillowtester. Thank you for taking the time to review your most recent stay with us at the Protea Hotel Fire & Ice! Johannesburg Melrose arch. We thank you for your feedback as it is valuable to us, thank you once again for choosing to stay with us and we're looking forward to welcoming you back in the near future. Kind Regards Karabo Kekane. Guest Relations Manager.
Invité
Séjour au août 2024
Entre amis
10/10
Exceptionnel
Publiée le 13 sept. 2024
Vraiment surpris par la qualité du séjour Chambre impeccable , personnel souriant Quartier sans aucun risque Bon resto et shopping Un lieu touristique en Afrique du Sud dans un quartier branché Spa à quelque minutes à pieds avec excellents soins
Invité
Séjour au nov. 2022
Affaires
10/10
Exceptionnel
Publiée le 24 déc. 2022
Très bien situé près de toutes commodités. Les restaurants proches sont excellent. Je le recommande même pour un court séjour. Le personnel a été d'une superbe amabilité. Prochainement même si j'ai une escale je ne dors plus au protea proche de l'hôtel mais dans celui la
Belen S
Séjour au août 2025
Seul
10/10
Exceptionnel
Publiée le 2 sept. 2025
The guest relations manager Cintia, the restaurant host Thulare, They are born for hospitality. They are everything a guest can ask for.
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Réponse de l'établissement: Dear 814belens. Thank you for taking thew time to review your most recent stay with us at the Protea Hotel Fire & Ice! Johannesburg Melrose Arch. Thank you for your kind words about Cynthia and Thulare! We're thrilled they provided exceptional service and made your stay special. Their passion for hospitality shines through, and we're grateful to have them on our team! Kind Regards Karabo Kekane. Guest Relations Manager
Lydia Cissy M
Séjour au juill. 2025
Entre amis
10/10
Exceptionnel
Publiée le 20 août 2025
Received best service from Thuso, Sandile & Cynthia. Fire & Ice never disappoints... home away from home. A good vibe for a good catch up lunch.
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Réponse de l'établissement: Dear lydiacissym. Aww, thank you so much! We're thrilled to hear that Thuso, Sandile, and Cynthia provided you with exceptional service! It's great to know that Fire & Ice has become your home away from home, and we can't wait to welcome you back for many more lovely catchups! Kind Regards Karabo Kekane. Guest Relations Manager.
Monty404
Séjour au mars 2025
Seul
10/10
Exceptionnel
Publiée le 29 avr. 2025
Friendly very professional! Spumelele always with a beautiful smile! She recommended the lamb stew,it was amazing it sure reminded of my mama stew! Great place to have dinner and relax,if future trips arrive I’ll be staying at this friendly hotel Thanks J Seattle Wa.
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Réponse de l'établissement: Dear Monty404. Thank you for your kind words about Spumelele and your dining experience! We're thrilled to hear that she provided excellent service with a smile. We're also glad you enjoyed the lamb stew, and it's lovely that it reminded you of your mama's cooking! We look forward to welcoming you again and serving you a warm and delicious experience. Kind Regards Karabo Kekane Guest Relations Manager.
Dennis M
Séjour au mars 2025
En couple
10/10
Exceptionnel
Publiée le 28 avr. 2025
The room is so homely and the restaurant and bar service is outstanding. We had a problem with our Prokard and the Manager Ms Connie Phakathi gave us all her time to assist until we successfully downloaded our recent Prokard form.Otherwise we would have forfeited our discount voucher. Thank you very much Sister Connie and continue care for others. We will definitely make this hotel our home far away from Limpopo Province.
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Réponse de l'établissement: Dear L4570YCdennism. We're delighted to hear that you found your room homely and enjoyed the restaurant and bar service! We're especially grateful for Ms. Connie Phakathi's exceptional assistance with resolving the Prokard issue. Her dedication to ensuring your stay was seamless is truly appreciated. Thank you for your kind words and for considering Protea Hotel Fire & Ice Melrose Arch as your home away from home. We look forward to welcoming you again soon! Kind Regards Karabo Kekane. Guest Relations Manager.
RAW G
Séjour au mars 2025
Affaires
10/10
Exceptionnel
Publiée le 15 avr. 2025
Fortune was extremely friendly in reception as I was checking out. A true reflection of how all the staff are at Protea Hotel. I shall look forward to staying here soon. It was important to feel this way about my first stay at this hotel as it often t determines whether you want to come back.
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Réponse de l'établissement: Dear Rawg2025. We're thrilled to hear that Fortune provided you with an exceptional experience at reception during your checkout. We're even more delighted to know that he truly reflected the warm and welcoming nature of our entire team. Thank you for sharing your positive first impressions with us. We're honored that your experience has made you eager to return, and we look forward to welcoming you back soon! Kind Regards Karabo Kekane. Guest Relations Manager.
Ndongala N
Séjour au fév. 2025
Affaires
10/10
Exceptionnel
Publiée le 28 mars 2025
The BONIVOY Hotel offers an exceptional lodging experience, combining comfort, cleanliness, and a welcoming atmosphere. The facilities are well-maintained, with spacious and well-equipped rooms that ensure a pleasant stay for guests. Additionally, the hotel's services are efficient, providing a satisfying experience. One of the highlights of the stay was the receptionist, Smangele, whose friendliness and professionalism made the experience even more special. Her warm and helpful attitude made a significant difference, ensuring excellent service from check-in to check-out. I highly recommend the BONIVOY Hotel for those seeking comfort and quality service, with top-notch hospitality provided by professionals like Smangele.
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Réponse de l'établissement: Dear Ndongalan2025. We're overwhelmed with gratitude for your exceptional review of the Fire &Ice! Melrose Arch Hotel! Our team is thrilled to have provided you with a comfortable, clean, and welcoming atmosphere that exceeded your expectations. We're delighted to hear that our facilities, rooms, and services met your standards, and that our receptionist, Smangele, made a lasting impression with her outstanding hospitality. We'll be sure to pass along your praise and recognize her exceptional service. Thank you for your heartfelt recommendation! We're honored to have been able to provide you with a memorable experience, and we look forward to welcoming you back soon! Kind Regards Karabo Kekane. Guest Relations Manager
Faith W
Séjour au fév. 2025
Seul
10/10
Exceptionnel
Publiée le 24 mars 2025
The staff was so warm and friendly and the food at the restaurant was amazing and the serving was generous too(i had the traditional dish "oxtail") Special thanks to Werner for an excellent service :)thank you.Will definitely come back here
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Réponse de l'établissement: Dear FaithL9824DS. We're beaming with pride after reading your wonderful review! Our staff is thrilled to have made you feel welcome and at home, and we're delighted that you enjoyed our restaurant's cuisine, particularly the traditional oxtail dish. Thank you for acknowledging Werner's excellent service - we'll be sure to pass along your praise! We're grateful for your promise to return and can't wait to welcome you back! Kind Regards Karabo Kekane. Guest Relations Manager.
TuTa83
Séjour au fév. 2025
Affaires
10/10
Exceptionnel
Publiée le 23 mars 2025
This is one of the best hotels in South Africa especially in Johannesburg extremely lovely staff, amazing food, and excellent service. Whenever you come and visit make sure to visit the restaurant on the first floor and ask for Connie she’s just an angel
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Réponse de l'établissement: Dear TuTa83. Wow, we're truly humbled by your glowing review! Thank you for considering us one of the best hotels in South Africa and Johannesburg. We're delighted to hear that our staff, food, and service exceeded your expectations. Our team works tirelessly to provide exceptional experiences, and it's wonderful to know that we've made a lasting impression on you. Thank you for the special shoutout to Connie at our restaurant! We'll be sure to pass along your praise, and we're thrilled that she made your dining experience even more memorable. We look forward to welcoming you back soon! Kind Regards Karabo Kekane. Guest Relations Manager.
Invité
Séjour au août 2025
Autre
10/10
Exceptionnel
Publiée le 18 sept. 2025
Amazing experience in the 1st floor restaurant..Chef Siphesihle made amazing Indian curry for breakfast, great taste and amazing hospitality. Thank You