Pyramids Eyes Hotel

This place shouldn't be operating. Our first day we were in an old apartment absolutely disgusting, all bedsheets were dirty, there was no hot water to take a shower in the morning. On our second day they finally put us in the bedroom we have booked, it was as dirty as before and suddenly there was people in our balcony. We spent 2 days sharing a towel, they didn't have more. Shower in both rooms didn't work properly and there was no pressure in shower water at all.

非常差！預訂了三天且是預付費的，第一天到了説我預訂的房型沒有了，給我安排了一個不到10平方的單人床房間。第二天我去找前台換房間，還是説我預訂的房型沒有了，給我換了個普通標間，依然不是我原本預訂的房型（沒有房間，為啥收錢的時候不確認好呢？？）。第三天終於住上了原本預訂的房型，但是下午旅遊完回房間後發現沒有打掃衞生。總之各種欺騙！攜程一直在幫助協調，這點很贊。不過這些問題本不該出現，這家酒店非常不推薦！

Where to start! The hotel is actually located in Giza, NOT Cairo The hotel is surrounded on all sides by building sites. The work goes on all through the night and was still going on at 3 and 4 in the morning. The hotel itself is partly being demolished and rebuilt, and they only have one floor operational. When we arrived we had no towels,no toilet roll and no hairdryer, we asked for towels and were given one large and one hand towel between two of us, when we asked for more the next morning we were told no. I asked for a hairdryer, which blew up,gave me an electrical burn, and fused all the lights in the room. We then had to buy our own toilet roll after asking numerous times for some. We went to Luxor for two days and left our key for our room to be cleaned when we came back we now had one towel between the two of us,no clean sheets and the only cleaning that had been done was the bed made. The area around the hotel can only be described as a slum and it is risky to walk around. There are no restaurants,coffee shops or parks anywhere near. Some of the staff were friendly others were pushy (to gain a tip) On our last night we were called at 9.00 pm to go and pay the bill to be told the machine wasn't working and we had to pay cash,when we refused we were told that the hotel staff would walk to an ATM with us. When we again refused the card machine then started working! This hotel completed ruined our holiday and we are making a formal complaint with ***********

Uncomfortable rooms with no windows and no room service facilities. The bathroom was so dirty and smelly. The rooms require maintenance and lack basic facilities. Unfriendly staff at reception, staff serving breakfast are more favourable towards white tourists handing them banana's and bowls of falafel from the kitchen and leave the rest of the containers empty for other tourists which was disgraceful to see! Staff on terrace keep a watch on how much you eat and stand there observing everyone which is uncomfortable. Overall, good hotel location and view of the pyramid from terrace but rooms are not worth the money. Would not recommend this hotel to travellers looking for a comfortable stay in Cairo!!