Avis : Amaya Lake Dambulla

Réponse de l'établissement: Dear Roger,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the serene lake, the wildlife, and our delicious breakfast. We will be sure to thank our team for their exceptional service. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay.Warm regards,Management – Amaya Resorts & Spas

Réponse de l'établissement: Dear Guest,Thank you very much for your outstanding review. We are thrilled to hear that you enjoyed the beautiful natural surroundings and found your Family Villa spacious and clean. Creating a comfortable and relaxing environment for our guests is very important to us, and your kind words mean a lot.We truly appreciate you choosing Amaya Lake for your stay and look forward to the opportunity to welcome you and your family back for another memorable and peaceful experience.Warm regards,Team Amaya Lake

Réponse de l'établissement: Dear Swati,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay at Amaya Lake and that our food, service, and courteous staff made your visit a pleasant one.It was a pleasure to have you and your family with us, and we look forward to welcoming you back for another relaxing getaway.Warmest regards,Team Amaya Lake

Réponse de l'établissement: Dear Bakr/Nesreen,Thank you for sharing your feedback with us. We sincerely apologise for the challenges you faced during your stay, particularly with the service and cleanliness. Please know that we have already shared your feedback with the relevant teams, and they are actively addressing these areas to improve our services.If you have any further concerns or would like to discuss your experience further, please feel free to reach out to us at 0114 767 888. We hope to have the opportunity to welcome you again and provide a better experience.Warm regards,Team Amaya Lake

Réponse de l'établissement: Dear Luo/Yuetai,Thank you for your outstanding review and kind words. We’re so pleased to know you enjoyed the peaceful environment, thoughtful service, and our varied breakfast offerings. Your feedback about the location is appreciated we agree that a private vehicle or chartered transport makes exploring the area more convenient.We hope to welcome you again for another relaxing stay!Warm regards,Team Amaya Lake

Réponse de l'établissement: Dear Kong/Fanmei and Zhou/Yining,Thank you for your wonderful review! We're delighted to hear that you and your sisters had such a lovely time together. It’s great to know you enjoyed the beautiful mountain view, clean and well-equipped room, and our team’s warm service.We hope to welcome you all back for another memorable getaway!Warmest regards,Team Amaya Lake

Réponse de l'établissement: Dear Guest,Thank you for your wonderful review. We're delighted that you enjoyed the spacious and luxurious room, as well as the beautiful courtyard scenery. It's great to hear that our shuttle service was efficient and that you had such a relaxing experience. We truly appreciate your recommendation and hope to welcome you back for a longer stay in the future.Warm regards,Management – Amaya Resorts & Spas

Réponse de l'établissement: Dear Guest,Thank you for your kind words. We’re delighted to hear that you enjoyed the fresh air and serene surroundings at Amaya Lake. We look forward to welcoming you back for another relaxing stay.Warm regards,Management – Amaya Resorts and Spas

Réponse de l'établissement: Dear Guest,Thank you for your kind words and for sharing your experience with us. We're delighted that you enjoyed the natural surroundings, spacious grounds, and beautiful lake views. We appreciate your feedback regarding the bathtub, food service time, and breakfast variety, and we will work on improving these aspects. It’s wonderful to hear that our team could assist with your early morning request and that their hospitality made a positive impression. We truly value your support and look forward to welcoming you back for an even better stay.Warm regards,Management – Amaya Resorts & Spas

Réponse de l'établissement: Dear Guest,Thank you for your feedback. We’re glad you enjoyed the natural surroundings and the wildlife around the property. We appreciate your comments regarding the facilities and cleanliness and will take them into consideration for improvement. Your insights help us enhance the guest experience, and we hope to welcome you again for a better stay.Warm regards,Management – Amaya Resorts & Spas

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. We're pleased to hear you enjoyed the environment. We acknowledge your concerns regarding the room condition and humidity and will look into ways to enhance the experience. As our resort is surrounded by nature, wildlife encounters are common, and we take measures to ensure guest comfort while preserving the natural habitat. We appreciate your insights and hope to welcome you again with an improved experience.Warm regards,Management – Amaya Resorts & Spas