Oakwood Hotel Oike Kyoto

L'attitude d'une dame japonaise à la réception était si grossière et peu professionnelle. Je lui ai montré le nom et le numéro de téléphone du restaurant et lui ai gentiment demandé si elle pouvait aider à appeler pour changer les réservations. Elle m'a fait un long visage tout le long et m'a juste regardé fixement jusqu'à ce qu'elle demande "Quel est le nom du restaurant ?!" Je pensais qu'elle ne comprenait peut-être pas au début, mais j'ai trouvé qu'elle parlait couramment l'anglais. Cela ne me dérange pas si le personnel de la réception ne peut pas fournir un tel service (aide appelant pour la réservation de restaurant) mais elle est juste impolie et non professionnelle. Nous sommes restés 3 nuits. La chambre est confortable et en fait la plupart des membres du personnel sont gentils. Cependant, mon colocataire a eu de graves piqûres de punaises de lit depuis la première nuit. J'aimerais que la direction de l'hôtel accorde plus d'attention à ce domaine et à la formation du personnel, car cet hôtel pourrait être très bien noté.

Satisfied with the services and the location not too far from bus / train station. The room also big and wide compare to others with the same range price.

Great hotel! 3 stars for this hotel is definitely underrated. A short walking distance to nishiki market and very near to subway station too! Very convenient. Comfortable bed as well. Overall, a very plesant stay!

we decided to extend our stay for one more day.the next day we called the receptionist to tell them that we already extended our room online,but we were told to check out by 11am and return back for check in at 3pm. we extended because we wanted to rest as we were tired. imagine even we extended we were ask to check out at 11 and check in again at 3.

Hotel is located infront of a school,generally it is clean and tidy, close to tourist spots such as Nishiki Market, multiple big malls and shopping area. Abit walking distance from metro. However it could be better if the rooms can be naturally ventilated/reduce the room temperature as it can get really stuffy and stale due to heat from heater.

A beautiful hotel that's incredibly clean, new and incredibly well located. The staff are all so friendly and allowed us to leave our bags with them as we arrived too early to check in. When we got back, they'd already taken our luggage to our room, which was a lovely gesture. The rooms are spacious, comfy and quiet - my only complaint being that it's still noisy from the corridor and I could hear every person that passed by my room, though thankfully this wasn't often. If I come back I would certainly stay again!

The room and working space at the lobby are great, however not exactly the nearest place to Kyoto’s main attractions

Amazing stay. Amazing staff. Would definitely recommend to anyone.

I loved the hotel. It is not in the heart of the touristic area but is close to everything. Nice area with nice shops. The room has a good size and the amenities are excellent.