JJust a casual travelerI was there for 3 nights, booking 2 rooms with queen size bed.
It was a less than satisfactory experience. I specifically requested for rooms away from elevators but they gave me 2 rooms that are right next to their employee elevator. So it means, the elevator is in between of the 2 rooms that I booked for my parents and I. No doubt, the employee elevator meant less activity but it's still next to the elevator where ppl could easily come up and down.
Secondly, we were unable to get the key card to open the door to the corner room that is for my parents. Took 1 trip down to concierge to inform them about the problem. They programmed the key card again and problem still exists. Only after I told them to relocate my parents to a different floor that they mentioned that the battery in the scanner of the door ran out so they have to get technician to change them. So, that left a bad impression from the getgo.
Thirdly, once we got on that floor, it smelled bad. I had to get housekeeping to spray air-freshener to get rid of the smell. I believe it from the drainage, where if water wasn't used or flushed down, it can start to smell. So my question was, how long was the room toilets not cleaned or flushed? If the rooms were occupied, surely it shouldn't smell.
Fourth, the pool was not what is expected of a hotel pool. Even a boutique hotel pool look better than that. But I don't care too much about pools as I am looking for good place to rest after spending a lot of time sightseeing when I'm traveling.
Fifth, noise insulation wasn't good. I could hear the guest in the next room snoring from my room. Let alone if the guest spoke loudly, I could hear.
The staff were polite and kind for the most part. One or 2 staff may not know certain things but they are probably new to the job and are on training. Not a big matter.
It is situated in a good location. It is 20-25 mins away from Johor city square. It is in a nice suburban neighbourhood, but within a commercial round area with a park in the middle. There is even a big Aeon Mall right opposite the hotel. Traffic isn't bad going into that area.
If you're looking to spend a lot of time in the room during your travel, this is not the one for you. If you want a comfortable room to rest for the night, this is good enough.
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