The Municipal Hotel & Spa Liverpool - MGallery Collection

Avis : The Municipal Hotel & Spa Liverpool - MGallery Collection

The Municipal Hotel & Spa Liverpool - MGallery Collection

Municipal Building, Dale St, Liverpool, United KingdomVoir le détail de l'hôtel
The Municipal Hotel & Spa Liverpool - MGallery Collection
The Municipal Hotel & Spa Liverpool - MGallery CollectionThe Municipal Hotel & Spa Liverpool - MGallery CollectionThe Municipal Hotel & Spa Liverpool - MGallery Collection
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Avis des voyageurs

8.8/10
Très bien
122 évaluation
Avis vérifiés
Emplacement9.0
Commodités8.6
Service8.7
Propreté9.1
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Toutes les évaluations(122)
Évaluations positives(21)
Évaluations avec photos/ vidéo(8)
Évaluations négatives(1)
Invité
Chambre double élégante (lit double)
Séjour au fév. 2025
Affaires
1 évaluation
9.5/10
Extraordinaire
Publiée le 22 mars 2025
Beautiful hotel lobby with historic yet modern furnishings in rooms. Food in palm court was good. Soap dispensers need to be improved as they get stuck easily.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your lovely feedback!I’m so glad to hear that you enjoyed our beautiful hotel lobby and the blend of historic yet modern furnishings in the rooms. It’s also great to know you enjoyed the food in Palm Court.However, I’m sorry to hear about the issue with the soap dispensers. We truly appreciate your comments and will look into improving them to ensure a better experience for future guests.Thank you again for sharing your thoughts. We hope to welcome you back soon!Kind regards,Kinga Walsh
Invité
Chambre accessible aux personnes à mobilité réduite classique (1 lit double)
Séjour au juin 2025
En famille
1 évaluation
10/10
Exceptionnel
Publiée le 18 juill. 2025
Simply Amazing. What a wonderful Hotel, centrally located. Beautiful building
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Invité
Chambre double élégante (lit double)
Séjour au mars 2025
En famille
1 évaluation
10/10
Exceptionnel
Publiée le 26 avr. 2025
Lovely hotel close to everything Craig on the front of house greeting was very friendly and helpful
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Réponse de l'établissement: Dear GuestThank you so much for your kind feedback!I’m delighted to hear that you enjoyed our hotel and its central location. It’s great to know that Greg made such a positive impression with his friendly and helpful greeting. I’ll be sure to pass on your compliments to him!We hope to welcome you back again soon for another wonderful stay.Kind regards,Kinga Walsh
Funnysoul
Suite Exécutive avec Lit Double
Séjour au nov. 2024
En famille
5 évaluation
10/10
Exceptionnel
Publiée le 26 déc. 2024
Amazing location and amazing hotel , dog friendly
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Invité
Chambre accessible aux personnes à mobilité réduite classique (1 lit double)
Séjour au janv. 2025
En couple
5 évaluation
6.5/10
Publiée le 15 fév. 2025
My wife and I spend the night between Feb 14 and 15th. It was a disaster! Maybe too busy, but anyhow considering the night fee We were expecting something better. No table available for dinner, if not at the bar, but with more than 1H waiting. Small Gym with few machines, open starting from 8.00 am. Water available but not glasses. Pretty disappointing
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CGE
Chambre accessible aux personnes à mobilité réduite classique (1 lit double)
Séjour au juin 2024
En famille
20 évaluation
9.5/10
Extraordinaire
Publiée le 21 juill. 2024
Had a luxurious experience at the Municipal Hotel, where the service was impeccable. Despite the lobby service being slow due to limited staff, the friendly team and delicious breakfast made up for it. I was pleasantly surprised by a thoughtful birthday macaroon prepared by the hotel, adding a special touch to my stay. The staff's attention to detail and personalized gestures enhanced my experience further. Overall, the Municipal Hotel provides a luxurious atmosphere with excellent service, friendly staff, and delightful surprises like the birthday macaroon. It's a place where you can truly feel valued and appreciated as a guest."
Traduire
Réponse de l'établissement: Dear CGE,Thank you for your kind review following your recent stay. I was delighted to advise all the team that you took away such fond memories and we all look forward to welcoming you back to the Municipal on many more occasions.With Kind Regards,Kinga Walsh
Olivia
Chambre classe affaire (lit double)
Séjour au mars 2024
En couple
4 évaluation
9.5/10
Extraordinaire
Publiée le 18 avr. 2024
The bar alone is worth the trip, such a beautiful conversion. We had a lovely stay for my partner's birthday and they put a balloon and chocolates in - so sweet! The service at the front desk was exceptional. The only thing I would say was a shame was that you need to pay £30pp if you wish to visit the spa/pool, which to be honest was lovely but not £60! Overall a fantastic stay, love that check out is midday and that gave us a chance to enjoy a delicious breakfast downstairs. Thanks for the experience!
Traduire
Réponse de l'établissement: Dear Olivia,We would like to express our sincere appreciation for taking the time to share your wonderful experience following your recent stay at the Municipal Hotel and Spa, Liverpool, and we are truly delighted to hear about the exceptional service provided by the front desk. We believe that outstanding service is a crucial part of creating memorable moments for our guests, and we are grateful for the opportunity to have contributed to your partner's birthday celebrations. A very warm and special welcome back awaits you whenever you are able to visit us again, but, in the meantime, I would like to thank you again for taking the time to write your review.Best Regards,Kinga Walsh
Invité
Chambre classe affaire (lit double)
Séjour au juin 2024
En couple
1 évaluation
9.0/10
Excellent
Publiée le 9 juill. 2024
I was sad about the spa experience. The steam room wasn’t working. And the stone beds, some were cold. The lady on spa reception was a lovely person though. And very professional
Traduire
Réponse de l'établissement: Dear Guest,I am most sorry for the shortfalls in service and inconveniences you experienced during your recent stay for which please accept my most sincere apologises and assurance that they are not at all typical of the high standards of care, professionalism and attention to detail we desire to extend to all our guests. I do hope that we might have the pleasure of welcoming you back to the Municipal at some point in the future but, in the meantime, I send you my apologisesKinga Walsh
Jaye1878
Chambre accessible aux personnes à mobilité réduite classique (1 lit double)
Séjour au avr. 2025
Affaires
1 évaluation
10/10
Exceptionnel
Publiée le 28 mai 2025
Beautiful hotel
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onceagain
Chambre classique familiale (2 lits doubles)
Séjour au juin 2023
En famille
1 évaluation
8.0/10
Très bien
Publiée le 19 août 2023
The service still had teething problems. The attitude is spot on with a few exceptions but this appears to be training problems. They need to gear towards a high end cruise for staff. I have visited again but felt hussled rather than looked after. It will be great i am sure .however was promised personal service this do not happen.
Traduire
Réponse de l'établissement: Dear onceagain,I was naturally incredibly concerned to read your review and am most grateful to you for taking the time to share your disappointment and the shortfalls in service you experienced on your recent visit, for which I apologise most sincerely. Please accept my assurance that I have discussed your comments and concerns with our Management Team, as I was extremely disappointed by the lack of empathy and professional courtesy extended by our team, as well as our failure to adequately recover these during your visit.I hope you will accept my assurance that your experience is not typical and would welcome the opportunity to restore your image of the Municipal in the future.Kindest Regards Kinga Walsh
Utilisateur anonyme
Chambre double élégante (lit double)
Séjour au oct. 2023
Entre amis
2 évaluation
10/10
Exceptionnel
Publiée le 7 déc. 2023
Nice decoration
Traduire
Réponse de l'établissement: Dear Anonymous,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had an excellent stay. The entire team send you their best wishes and we hope that we can look forward to welcoming you back one day.With kind regards,Kinga Walsh
Malvis Ayoda
Chambre double élégante (lit double)
Séjour au juin 2023
Autre
2 évaluation
7.0/10
Publiée le 23 juill. 2023
Pretty good
Traduire
Réponse de l'établissement: Dear Malvis Ayoda, It was a pleasure to welcome you to the Municipal recently and thank you for your thoughtful review, from which I was delighted to learn how much you enjoyed your stay. Needless to say, we all look forward to welcoming you back to the Municipal whenever your plans allow.Best RegardsElla Pearson
Emily-xia
Chambre accessible aux personnes à mobilité réduite classique (1 lit double)
Séjour au sept. 2024
En couple
7 évaluation
8.5/10
Très bien
Publiée le 3 janv. 2025
🏨酒店很有歷史年代感設施比較老舊，但總體對得起房間的價格。 🍷酒吧環境很讓我驚喜，睡前來喝一杯是不錯的選擇。 🙁有待提高處： 1. 酒店房卡多次打不開門🚪 2. 房間居然沒有礦泉水💦
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6/9
Cynthia_li_
Chambre double élégante (lit double)
Séjour au fév. 2024
En couple
6 évaluation
6.0/10
Publiée le 11 avr. 2024
圖文不符合，圖片上的classic double 有大大的窗户，到了酒店被告知 classic double 是地下負一樓的房間，衹有一個小小暗窗。去酒店官網再次確認，classic double 確實是負一樓的房間，圖片明顯誤導人。 如果圖片正確，我就能看到是那種很小的窗户，我完全可以不選，加點錢住更好的。 而且由於是third party pre-paid order，完全不能到店補差價升級，真的很無語🙄
Traduire
Réponse de l'établissement: Dear Cynthia_li_I was naturally incredibly concerned to read your review and am most grateful to you for taking the time to share your disappointment and the shortfalls in service you experienced on your recent visit, for which I apologise most sincerely. Please accept my assurance that I have discussed your comments and concerns with our Management Team, as I was extremely disappointed by the lack of empathy and professional courtesy extended by our team, as well as our failure to adequately recover these during your visit.I hope you will accept my assurance that your experience is not typical and would welcome the opportunity to restore your image of the Municipal in the future.Best Regards,Kinga Walsh
LEAzzz
Chambre classe affaire (lit double)
Séjour au août 2023
Entre amis
6 évaluation
9.0/10
Excellent
Publiée le 25 sept. 2023
這次來利物浦三天都住的這家 衞生方面枕套 床單 和 浴巾上面都有臟污漬 黃色的斑點 作為5星酒店真的很不符（雖然我們提出更換就立馬更換掉了） 二是居然發生服務員打掃完房間把毛巾落在房間裏這種事情， 我們把毛巾歸還 也沒有道歉什麼的就收走了 建議大家在國外真的自己帶床單 枕套吧，五星的酒店做的這個水平，可見很多物品清潔或者驗收的標準是不合格的 但是u1s1 酒店的大堂用餐環境很漂亮，大堂的服務和態度是非常好的。 唉
Traduire
Réponse de l'établissement: Dear LEAzzzI was naturally incredibly concerned to read your review and am most grateful to you for taking the time to share your disappointment and the shortfalls in service you experienced on your recent visit, for which I apologise most sincerely. Please accept my assurance that I have discussed your comments and concerns with our Management Team, as I was extremely disappointed by the lack of empathy and professional courtesy extended by our team, as well as our failure to adequately recover these during your visit.I hope you will accept my assurance that your experience is not typical and would welcome the opportunity to restore your image of the Municipal in the future.Kind Regards Ella Pearson