Behap Madrid Puerta del Sol

Terrible experience staying in the Puerta del Sol apartment from Behap. Unresponsive and unreasonable host, did not mention the building was being renovated, no views, no possible use of the balconies, almost no natural daylight. Loud noises from the builders early on, rocks falling down on the chairs made it dangerous. Paid full price, no compensation whatsoever due to these circumstances. The apartment could have been nice, but bad maintenance, old broken furniture (the two chairs are both missing one leg) and leaking shower make it a very bad experience. We never would have booked if known in advance. Inexcusable. Apartment is a lot smaller than the advertised 90m2, it is 50-60m2 at best. Also, a lot of loud nouses during the night, even on weekdays. Really, our trip was ruined for a big part due to the terrible state and organisation of this Behap company. Theoretically the location could be nice, but it is so so so touristy, so crowded, and really the hosts are just unreliable.