Avis : Boutique Urban Madrid Serrano

Petit déjeuner nul et le nom de l’hôtel n’est pas affiché à l’entrée mais la chambre est bien

Il n’y a pas de réseau sans fil ici. Je ne peux même pas me connecter à Internet. C’est terrible. S’il vous plaît, ne restez pas. Merci !

This is a SCAM. The people working here are absolutely there to take your money and treat you like you are simply *****. I have visited more then 35 countries and stayed in many places, from expensive hotels to airbnb and hostels sharing rooms. But this is way the worst place I even been. To start the reception is open only until 23:00 if you happen to do your check in after that hour, even if is just 5 min later, you will have to pay a penalty of 50€ which is not stayed in the Terms and Conditions. You will have to pay a doggie guy coming in a car with his girlfriend the 50€ in cash or card BUT without getting any receipt. After refusing to pay as I am Spanish and I was gonna call the Spanish police, he agreed to checking us in. Into a room that was with dirty towels and no air conditioner in the middle of August in Madrid! Thanks to Trip.com we got moved to a better room, and Trip helped us on every moment of this nightmare of experience. To end with this on the checkout the guy forced us to have him our details as his boss want to talk to us to pay the 50€, and now they are harassing us to pay. Well… we are not only going to not pay but we are opening a formal case with the Spanish institutions as this is a SCAM and your personal security, money, GDPR could be in danger if you stay in this property.

Location excellent all around the hotel

Excelente atención de su personal principalmente los jóvenes de la recepción.

房間算比較大，距離地鐵公交都近，如果去伯納烏看球很方便，去市中心也不算遠，地鐵基本在10分鐘左右。性價比可以

去馬德里辦事暫住一晚，地點絕佳，設施簡單不要要求太多就好。謝謝

Muy bien todo

Nos tocó en una habitación con demasiado ruido ! Estaban todo el rato en obras…

Me he alojado durante un fin de semana y me ha encantado. La localización es perfecta si te quieres mover por el centro, la limpieza de 10, calefacción bastante alta (se agradece con el frío de Madrid) y personal muy atento. Por poner una pega quizás es que las puertas y el baño están algo viejos, pero todo lo demás fenomenal. ¡Lo recomiendo!

非常捧 地處交通便利處