Hôtels Pullman à Melbourne

I was very disappointed with my experience at Pullman Melbourne, particularly with the housekeeping service and the way an unauthorised charge was handled. Although the hotel staff were generally friendly and pleasant, I was extremely concerned to discover that my credit card had been charged an additional amount without any prior notice or explanation at checkout. The hotel claimed that my sister had ordered a drink at 6:38 am. We strongly disputed this, as both of us were still asleep in the room at that time. I asked the hotel to check the CCTV footage and the electronic swipe-card records to verify whether our room door had actually been opened before 9:00 am. Given that the room uses an electronic key-card system, it should have been relatively straightforward for the hotel to establish whether anyone had entered or left the room. More importantly, this raises serious questions about the hotel’s billing and security procedures. Can someone simply provide a room number and order food or drinks without the hotel verifying the guest’s name or identity? If so, this is a significant weakness in the hotel’s procedures. Guests should not be held responsible for charges that they did not authorise, especially when the hotel has electronic records that could potentially verify what happened. I was particularly disappointed that the matter was not handled with greater care and transparency. An unexpected charge to a guest’s credit card should never be taken lightly. For a hotel of the Pullman standard, I expected much better attention to detail, billing accuracy and guest security. I hope management takes this incident seriously and reviews its procedures so that other guests do not experience the same issue.

Nous avons vraiment aimé notre séjour à cet hôtel. La location est grande une zone agréable qui n'est pas surcrowdeée avec les touristes. Les chambres sont excellentes, avec de grandes lits de taille reine, qui était très important pour nous. L'hôtel propose également une grande variété d'installations, y compris une piscine, une sauna et un petit déjeuner. Il y a aussi une option pour commander des aliments, qui est très pratique. Nous serions certainement heureux de revenir à cet hôtel lors de notre prochaine visite à Melbourne. Merci beaucoup au personnel pour tout!

Stayed at Pullman Melbourne on the Park and had a great experience. The location is excellent, right by the MCG and Fitzroy Gardens. Rooms were clean, modern, and comfortable, and the facilities (especially the pool and gym) were a nice bonus. Staff were friendly and efficient. Only downside was pricey parking. Would definitely stay again.