Évaluations de Sentrim Castle Royal Hotel

Réponse de l'établissement: Dear Carol, Thank you for your kind words and for highlighting the exceptional service from Nicodemas, Carol, and the rest of the team. We’re delighted to hear that you enjoyed the food, the friendly atmosphere, and your overall experience at Sentrim Castle Royal Hotel. We truly appreciate your recommendation and can’t wait to welcome you back for more memorable moments with us! Warm regards, Sentrim Castle Royal Hotel

Réponse de l'établissement: Dear guest, Thank you for your kind words! We’re so happy to hear that you enjoyed the food, received great service, and appreciated the good internet. A special thank you to Chef Dickson and Lucy Kimani for their excellent service, and we’re glad the conference hall, Kibokoni, met your expectations. We’re also thrilled that you loved the hotel’s beautiful white color and that Rahimu’s warm welcome made a positive impression on you. We truly appreciate your feedback and your blessings. We look forward to welcoming you back soon! Warm regards, Sentrim Castle Royal Hotel.

Réponse de l'établissement: Dear Guest, Thank you for your kind words and for highlighting the exceptional service provided by David. We are thrilled to hear that he made your dining experience memorable with his attention to detail and personalized service. It’s always a pleasure to know our guests feel welcomed and well taken care of. We look forward to hosting you again soon for another wonderful stay. Warm regards, Sentrim Castle Royal Hotel.

Réponse de l'établissement: Dear Guest, Thank you for your valuable feedback. We are glad to hear you appreciated our convenient location within Mombasa town and that it contributed positively to your overall experience. We sincerely apologize for the inconvenience caused by the limited television channels in your room. Your feedback is important, and we are currently reviewing our in-room entertainment options to ensure a more enjoyable and comfortable stay for all our guests. We truly appreciate you bringing this to our attention and hope to have the pleasure of welcoming you back soon with an improved experience. Warm regards, Sentrim Castle Royal Hotel.

Réponse de l'établissement: Dear Tina, Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our professional service, delicious food and juices, clean rooms, and well-maintained facilities. It’s always our goal to provide a comfortable and memorable stay for our guests, and feedback like yours truly means a lot to the team. We’ll be sure to share your compliments with the staff, they will be thrilled. Thank you once again, and we look forward to welcoming you back soon. Warm regards, Sentrim Castle Royal Hotel.