Avis : Golden Tulip Westlands Nairobi

Réponse de l'établissement: Dear Sir / Ma'am,Greetings from Golden Tulip Westlands Nairobi...!!Thank you for sharing your feedback with us. We are pleased to hear that you found our staff friendly, as we take great pride in providing warm and welcoming service.However, we regret that the room and breakfast did not meet your expectations in terms of value. Your feedback is important to us, and we will review these aspects to ensure we continue improving our guest experience.We truly appreciate your honesty and hope to have the opportunity to welcome you back for a better stay in the future. Please feel free to share any specific suggestions—we would love to make things right.Best regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Sir / Ma'am,Greetings from Golden Tulip Westlands Nairobi...!!Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated our cleanliness, convenient location, and the warm hospitality of our team. It’s also wonderful to know that you enjoyed the breakfast experience.We acknowledge your comments regarding the facilities and appreciate your honest input. We are always looking for ways to enhance our guests' comfort, and your feedback helps us improve.We look forward to welcoming you back for another enjoyable stay.Best regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Sir / Ma'am,Greetings from Golden Tulip Westlands Nairobi...!!!Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our location and found our service and hygiene to be at a satisfactory level.However, we sincerely regret that our breakfast did not meet your expectations. Your feedback is important to us, and we will review this with our culinary team to make improvements. We strive to provide a delightful dining experience, and we appreciate your insights to help us enhance our offerings.We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Please let us know if there’s anything specific you’d like to see on your next visit.Best regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Jagdish,Greetings from Golden Tulip Westland's Nairobi !!Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly pleased to hear that you found our hotel friendly, clean, and spacious, and that our location near the business center was convenient for you.It was our pleasure to support you during your medical situation, and we’re glad we could help make your stay a bit easier. Your appreciation means a lot to Manager Ashish, our front desk team, and all the staff who strive to provide caring and accommodating service every day.We hope to welcome you back again under better circumstances, and please don’t hesitate to reach out if there’s anything we can do to make your next stay even more comfortable.Best Regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Igor,Greetings from Golden Tulip Westlands Nairobi...!!!Thank you for choosing to stay at Golden Tulip Westlands Nairobi and for taking the time to share your valuable feedback.We are delighted to hear that you had a pleasant experience overall and appreciated our convenient location, comfortable rooms, welcoming team, and breakfast offerings. Your kind words have been shared with the team and are truly appreciated.However, we sincerely regret to learn about your disappointment with the swimming pool facilities. Please accept our heartfelt apologies for this shortcoming. Your comments regarding the pool's cleanliness and the condition of the surrounding area have been taken very seriously. We have already escalated this to our maintenance and housekeeping teams for immediate attention to ensure the issue is resolved and guest safety is prioritized.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for an even better experience in the near future.Warm regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Sir/ Ma'am,Greetings from Golden Tulip Westland's Nairobi...!!!Thank you for your kind words! We’re happy to hear you enjoyed the environment, convenient location, and our food offerings. It was a pleasure having you with us, and we hope to welcome you back for another great stay soon.Best Regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Sir / Ma'am,Greetings from Golden Tulip Westlands Nairobi...!!!Thank you for your valuable feedback and for highlighting our safe location and friendly staff. We sincerely regret the inconvenience you experienced with our WiFi.We’re pleased to inform you that we have recently upgraded our WiFi system to enhance connectivity and ensure a seamless experience for all our guests. Your comfort and convenience are our top priorities, and we truly appreciate your patience as we continuously work to improve our services.We look forward to welcoming you back for an even better stay and a much-improved WiFi experience. Please do not hesitate to reach out if you need any assistance during your next visit.Best regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Sir / Ma'am,Greetings from Golden Tulip Westlands, Nairobi!We hope you are doing well.Thank you for your thoughtful appreciation of our staff it truly means a lot to us. We sincerely appreciate your time and kind words.We would be delighted to welcome you back and look forward to hosting you again.Best Regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Guest,Greetings from Golden Tulip Westland's Nairobi!!Thank you so much for your continued trust and loyalty. We're truly honored to be your go-to choice, and we're always here to make sure you feel right at home. We look forward to welcoming you again soon!Best Regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Hossam,Greetings from Golden Tulip Westland's Nairobi !!Thank you for your kind words! We're glad you had an excellent experience and hope to welcome you back soon.Best Regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Guijixiansen,Greetings from Golden Tulip Westlands Nairobi...!!!Thank you for your kind feedback.We’re delighted to hear that you found the check-in experience smooth and convenient. Our team strives to ensure a warm and hassle-free welcome for all our guests, and your recognition truly means a lot to us.We look forward to welcoming you back to Golden Tulip Westlands Nairobi soon.Warm regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Sir / Ma'am,Greetings from Golden Tulip Westlands Nairobi...!!!Thank you for choosing to stay with us once again. We are thrilled to hear that your third visit was a great experience. Your continued support means a lot to us, and we truly appreciate your loyalty.We look forward to welcoming you back for many more wonderful stays. If there’s anything we can do to make your next visit even better, please let us know.Best regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Mr. Guduman,Greetings from Golden Tulip Westlands, Nairobi!We hope you are doing well.Thank you for your feedback we are very happy to know room was as pe your expectation, we assure you that we will work on our service. We sincerely appreciate your time and kind words.We would be delighted to welcome you back and look forward to hosting you again.Best Regards,Irshad QuazzafiGeneral Manager

Réponse de l'établissement: Dear Jiez,Greetings from Golden Tulip Westlands, Nairobi!We hope you are doing well.Thank you for your feedback. We sincerely appreciate your time and kind words.We would be delighted to welcome you back and look forward to hosting you again.Best Regards,Irshad QuazzafiGeneral Manager