Hotel Bella Napoli

Après que la réservation de *********** ait été annulée à tort par Bella Napoli... après une réclamation téléphonique, nous avons pu faire amende honorable auprès de l'annexe "Bella Napoli Suites".... mais le paiement a été dû à faire à l'avance... ... Parce que nous étions déjà en route, malheureu*****t nous l'avons fait à ce moment-là..... Personnel horrible, hôtel encore pire.... super sale ! Ne réservez JAMAIS là-bas... Nous avons fui et malgré notre promesse de rembourser, nous n'avons plus jamais rien entendu !!

We arrived in the evening and were greeted by the receptionist Roberta who was pleasant and very helpful. She was able to Gove us good advice about restaurants nearby and recommended a specific one Attanasio where the food was excellent.The breakfast was plentiful and varied. The location near the central station was excellent also.

Firstly, the hotel is lovely. The rooms modern and well equipped with everything you need, the beds are comfortable and the staff can not do enough for you. Breakfast is really nice, with lots of choice. The hotel is also really well located if you plan on visiting other areas of Naples as it is right next to the metro and main train station. However, the area is not for the faint hearted and certainly not ideal if you plan on staying local during your stay. The adjacent streets are full of immigrants sleeping rough and there is trash and dodgy dealings everywhere. It is also not an area to be wandering around after dark. When we first arrived we were shocked by what we saw, especially as within 1 hour of arrival 4 police cars rocked up and arrested a man right in front of the hotel. Immediately we contemplated leaving to find a new hotel in a different area, however thankfully when we mentioned our concerns to the hotel staff they reassured us that we wouldn’t have any problems, and showed us on a map some places to go and visit in better areas. For the 4 days of our stay we took the metro every morning to explore other areas and then returned in the evening to the hotel. We also discovered a nice restaurant right around the corner from the hotel called Gaetano Adamo where we ate every night so we didn’t have to wander too far. A few tips: - Be careful in the Garibaldi metro station and keep bags where you can see them. A man tried to pickpocket me on the escalator. - Try to avoid this metro station at night. - If you plan to go to Pompeii scavi, go to the Porta Nolana station nearby to take the circumvesuviana train. It’s the first station so you’ll get a seat. (Everyone generally gets on at Garibaldi and then have to stand for the 40 min journey) - To cross the road at any zebra crossings, you need to be brave and just start walking. The cars will not stop otherwise. Overall we really enjoyed our stay and will definitely return to the hotel in the future.

Booked through ***********, usually very reliable. The afternoon of the day before the hotel said my credit card authorization wasn't approved. I gave new card details to ***********. Two hours later I got a message saying the hotel had cancelled my booking. As the same credit cards have been OK for every transaction on this trip, and neither app shows a transaction request, and one of them worked fine for the replacement hotel booking, I am.dountdul about their reason.

Very helpful man at reception when we arrived, room clean and comfortable, good selection at breakfast. Breakfast staff friendly and helpful, and other staff the same. Less than 5 minute walk to central train station.

My boyfriend, our 6 month old baby and I just stayed here for 8days and 7 nights. And I can’t recommend it enough. The hotel is very close to the train and metro station and it was easy for us to go to every where we wanted to. Breakfast was fresh and very tasty everyday. There is storage area downstairs where we kept our stroller every time we came back to the hotel instead of carrying it upstairs to the 3ed floor. The hotel has no lift but that wasn’t a problem for us as what better way to walk off some of the gelato, pizza and pasta we ate daily. Also what they lack in facility they make up in hospitality. The staff are very friendly especially Rosario at the front desk who always recommended the best places to eat, islands to visit or even how to get around the city. The Internet is excellent and there was daily housekeeping. The hotel is next door to the bakery with the best Sfogliatelle in town so be sure to wake up early on one of your days and skip the queue. Getting here we were half expecting the credit card scan we had read on previous reviews but there was no issue. We had received an emailed prior to arrival about our credit being rejected. We put in a new one and had no issue at checkin. As a matter of fact we added an extra night at the same price. We enjoyed every bit of our stay and would totally recommend if you are considering a trip to Napoli.

Good signage to locate the front door of the hotel, but nothing more than that. Area where the hotel is located is dodgy and unsafe. Staff aren’t particularly attentive. City tax had to be paid in cash, but they don’t have nor give you your change! No elevator and no offer of assistance with suitcases. Must leave your room key at the front desk every time you leave the building. Breakfast was okay day one, but unfortunately the same tinned fruit,fresh fruit, pancakes & cakes were re-plated still on day 3! Asked for a coffee at breakfast, but forgotten about, had to ask twice! Rooms were clean, bathroom modern although extremely small. Little to no space to hang towels or clothes.

Canceled our reservation the day before arrival due to credit card problems. (Later we ordered a hotel and a taxi with the same credit card without any problem) So we lost our booking discount, we have to cancel our taxi from airport and finally we have to try to find hotel in one day thats actually cost more money. Bad communication and bad experience.