My daughter and I really enjoyed our room at Springhill Suites, and the lobby was a very nice place to hang out and relax. It is also the area where you eat their breakfast, which is also really good. Checkin was very easy, staff was attentive and professional. Our room was on level 3, right next to the elevator, but the noise from the elevator wasn't an issue (by the way, the elevators were fast). The problem that we had with noise was coming from above us. By the sounds of the constant running and thumping, I am guessing it was kids above us. Aside from the noise issue, the room was quite large and comfortable and clean. Plenty of lights, and great blackout curtains. I loved that the desk area with a couch could be separated from the bed area by a window-like glass panel. However, the panels were loose in the sliding track, and every step, every movement caused the glass panels to jiggle and make a clattering noise. I was able to finagle the panels so the clattering sound was minimized. The bathroom floor was in bad shape though. The tiles were badly laid, and the grout around them was crumbling. It was so significant that the tiles moved and slid when they were stepped on. I believe I could have just picked the tiles up from the floor, but I didn't want to do that. They need to get their subcontractors back to regrout those tiles. There were a couple of other issues in the bathroom in the shower. The controls for the shower are strange in that you have to turn your back to the shower head to find the control for the water temperature. There was no indication that it was a hot/cold control, and I took a mostly cold shower until I turned around and tried the lever on the opposite wall.. I have no idea what the controls in front of me were (my front to the shower head), but I ended up getting sprayed directly in the face twice. It was a bit confusing. Even with the shower door completely closed, water had pooled out of the bottom of the shower and onto the floor, running toward the carpeted room. I did what I could to sop up the water, but that shower door needed some work as well. I know all this sounds bad, but we really did like it here. It is a great hotel. I would come again, only I would ask for a room on the fourth floor. And I would hope that the bathroom tile issues were only in the room I was in, and not every room. Everyone who worked here was very nice, and we enjoyed a couple of drinks at the bar.
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