Hôtels Courtyard à Panamá

La chambre était tout ce que je pensais voir à un Marriott. Grand lit, poulets, feuilles, nettoyage etc. Petit déjeuner, bien c'était mon premier jour au Panama, donc je ne me suis pas rendu compte de la coûteuse pour la nourriture ici. Alors je me suis sentie trop cher pour un buffet de base. J'ai eu des buffets meilleurs dans des hôtels beaucoup moins chers dans des endroits très coûteux comme l'Islande donc ... Nous avons également le prix en ligne nous différons de ce que j'ai été facturé qui était irritant. Quand j'ai demandé au serveur comment payer plus tôt, à titre onéreux à la chambre ou ici (il m'avait juste demandé mon numéro de chambre), il a dit qu'il reviendrait à moi. Il n'a jamais fait, malgré ma demande d'eau. Et une cuillère. Et la crème. Parce que rien de cela n'était fourni à moi et n'était pas disponible au buffet. Et puisque le serveur n'était pas encore là quand je quittais, je me suis juste quitté. Quand j'ai allé payer la facture cette nuit, c'était un désastre et il a fallu presque une heure pour sortir. Et j'ai appelé deux fois au bureau de front pour cela. J'ai eu trois appels par hasard, au cours de la nuit, de quelque chose de parlant espagnol automatisé et mon 2e espagnol n'était pas jusqu'à la traduction. J'essayais de téléphoner au bureau frontal pour demander ce qui se passait. J'ai peut-être inexactement entré des appels de réveil. Mais il n'y avait pas de réponse. Il s'est juste passé. C'est arrivé deux fois et la troisième fois que j'ai juste déconnecté le téléphone. Pas excitant avec ce séjour.

It had already been a long day of travel, but I was excited to get to my room to drop off my bags and go explore Panama a little. We were only there for less than 24 hours so time was super valuable. Upon entering the hotel, it seemed a little dated, dirty, and worn. The location was extremely convenient since it was so close to the airport ($8-9 Uber black ride, $4-5 Uber X) and we would be there just to rest our head before our 9am flight. After waiting for 25 minutes for the two people in front of me to be checked in (only one desk person), I handed my passport and credit card over and I was promptly informed that I did not have a reservation. Instantly I looked on my Bonvoy app to confirm I did in fact have a reservation, but that was not enough for him. Even though I gave him the confirmation number and showed him the reservation for a two bed room. I had to go through my emails to find the confirmation email with room rate. I even checked in via the app to try to expedite the process and showed him I was now checked-in. Finally after about 30 minutes he gave me a room, while a nice line of 5 or 6 pilots and flight attendants waiting to check-in mounded behind me. I apologized to them while departing to my room, the desk guy did appear to care they were waiting. I was traveling with my elderly mother, so I just wanted to get her to the room so she could relax for a minute. After opening the door, guess what I was in a single king bed room, definitely not what I booked. I left my mom at the door so we did not have to lug our bags downstairs again. The line was not down to 4 people. Luckily they saw me and the pilots felt bad and let me jump in line. Not once did the deskman apologize for anything. He even had an attitude about it. The beds were acceptable, but not as comfortable as other Courtyards I have stayed. The room looked well worn. The hallway did not even look like it was vacuumed, food particles were on the ground! The next morning breakfast was great for a Courtyard, the only bright star for this dump. The server was extremely attentive and pleasant. The food was pretty good. Maybe the bar was set so low with the other experiences here. I should have went with my instincts and kept my original reservations that were deeper in the city. When I come back to Panama, this will definitely not be my hotel.