Sunset Resort

The reception staff rude and not very helpful, always with an attitude Food disappointment, not much choice, very poor quality products used , breakfast foods overcooked for lunch Only one pool out of 4 was open and it was very dirty, Advertising 5 restaurants and only one was opened Animation team great guys but only 2 of them there was nothing for he adults in the evening Bar drinks were ok , but loads of improvement needed in staff Rooms nice and clean , change bedding every 2 days But didn’t replace used shampoo and shower gel since arrival. The was no activities for the kids at all , as in pictures , no kids room no kids pool , Aqua park was closed No beds on the beach, even though it says beach hotel on the website Hotel is beautiful and has loads of potential, but management and reception staff brings it all down . Wouldn’t go back or recommend to anyone.

So we came for a week to the sunset resort. First thought was omg what a beautiful building the rooms where spacious and clean . The bathroom had plenty of towels and also shower wash was provided which was a nice touch. Also we had a bottle of water and coffee provided .We liked the keyless entry to rooms so you entered the room with a wrist band which was a nice touch again . My son had a little accident and I went straight down to reception and the maids come back so quickly and resolved the problem. We found the little shop over priced I got charged for 2 bottles of water goggles and a little toy 48lev. The swimming pools where a nice size and plenty of sunbeds to choose from. Also the 2 pool bars had plenty of drink. My daughter now has to to to AA meeting for the amount of free ice creams she had 🤣 By the Wednesday we noticed one pool being shut which we was a little unhappy about but then it didn't put a damper to the holiday as there was another pool to go to. The food was okay we didn't go hungry just some ideas of food was a tad strange but we didn't come to bulgaria to have English food . Another nice little touch was the pool towels you was given a card at check in and then go collect your towels and then change them every day . We also got to see two weddings whilst we was there for holiday which again was lovely to see . Entertainment well.......... was very boring quiz twice dancing under stars twice and then bingo . My daughter enjoyed the kids dancing but was only for 30 minutes. We had a sea view room so if you can afford it go for it because the view is amazing. Thank you sunset resort

The hotel is ok a bit basic but staff try hard. However the food is terrible and the cleanliness is not up to scratch. Also everything shuts at 10pm so it’s hard to have an evening..this is a not a good hotel for older children. Pool area is nice and access to the beach is great. Entertainment is a bit dated but they try and offer options during the day. The waterpark is fun to use and easy to get to. I would just advise to think about food options and maybe not to take older children as it is very restricted.

The hotel is gigantic in terms of buildings and outside area. A total of 6 massive buildings makes the hotel seem like a giant. But this also makes the area feel spacious and not crowded at all. Some of the apartments in the hotel is sold as holiday apartments to private people, which I assume adds to the feeling of not being too crowded, since the occupancy is not full at all times. I spent a week in the main building “Sigma” at the 6th floor with a view towards the water park. The apartment was quite nice, with a small living room, bedroom and a kitchen area. The apartment standard was ok, not high end, but neither bad. Some wear and tear was quite obvious in the apartment. For instance some loose electric sockets, loose floor lists and cracks in tiles and walls. However the general feeling was that the apartment looked nice, but I guess it kind of depends on your expectations. I would say it’s a stretch to call the standard a 5 star hotel. We enjoyed the stay with an “all inclusive” package that included breakfast, lunch, dinner and drinks. All in all, the food was good, but lacked some variety. A lot of the food was fried, and it didn’t feel like a lot of different options were available. The outside areas consists of 4 separate pool areas. All of them are spacious, with lots of sun beds. Two of the pool areas have a pool bar that serves drinks and ice cream. Due to the amount of sun beds and outdoor area, the normal problem of finding a free sun bed was not present. We could almost at any time of day find a place to be, and even if some people reserved their bed by adding their towel, it really didn’t feel like an issue. A nice addition to the all inclusive package, was the towel service. Open between 9.30 am and 5 pm, you could once a day exchange your beach towel for a new one. The surrounding area of the hotel is quite abandoned, not many restaurants, shops or things to do. So if you want to do something outside of the hotel, you basically need to take a taxi to the closest towns. This also makes it quite essential to choose an all inclusive package when staying at the hotel. Since food and drink options outside are limited.