Hotel Klara

Klara Hotel has a great location in a quiet street in the Holosevice district of Prague, only a fifteen minute tram ride into the center of Prague. The hotel is located in a beautiful older building and could have been more clearly signposted, but we quickly found the reception, which is located on the lower floor of the building. The employee who checked us in appeared pleasant, if somewhat reserved. She briefly informed about the times of the breakfast and how we could enter the building when the reception was closed. The employee at check-out was also cheerful, but somewhat reserved. The guest room was large, but appeared somewhat worn and old-fashioned. In addition to a double bed and a single bed, there was a desk and a wardrobe. There was no minibar, fridge or air conditioning. However, there was a table fan to circulate the air somewhat. The mattress in the bed was somewhat worn and could have benefited from being replaced. However, the bed linen was clean and in good condition. The cleanliness was generally good, which also applied to the bathroom. The bathroom was otherwise simply furnished with a toilet, shower and sink, as well as soap and clean towels. There was a well-functioning free wireless network throughout the hotel. Breakfast was served as a buffet in the hotel's basement and had a selection of both cold and hot dishes, sweets, coffee, tea and juice. The products that were served appeared to be fresh and of good quality. In particular, it must be emphasized that the scrambled eggs seemed to be made of eggs and not powder as is the case at many other hotels. I would happily visit the hotel again and can recommend it to anyone who wants a simple and affordable stay a short tram ride from the city centre.

I arrrived at the hotel at around 18:00 to be greeted by the only staff member in the whole hotel who was an older Czech lady who speaks NO English at all! She then demanded payment immediatly before anything else! I was then given my room and when I went there to take a shower I opened the shower door and the shower door fell down. I went to reception to complain and after 20 minutes trying to explain to this receptionist who speaks no english finally she agreed to phone somebody about the shower. But after phoning she told me that there is nobody to come fix it and that I will just have to take a shower tomorrow. I found this unacceptable because I had been travelling for 48 hours without a shower and was really looking forward to refreshing my hygiene. She told me she has no other shower in the whole hotel and I must just go without I refused and told her I want a refund and I will go to a different hotel. She then says she did a refund on my credit card but the whole thing was written in Czech not English and still today I am still waiting for my refund! They took my money and gave me nothing!No shower,no refund no nothing! If you work hard for your money like me,then don`t stay at Hotel Klara Prague. David

Nice hotel and great hospitality. Breakfast was good and always on time. The beds were great. (I havent slept so good in a while). Erika was a great hostess. Everytime we had a question she was ready to help and very fast. In general : nice quiet relaxing hotel for a good price and close to the city!