Avis : Mercure Queenstown Resort

Réponse de l'établissement: Dear valued guest,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Réponse de l'établissement: Dear Silvinni,Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Kind regards,Alex AndrewAssistant ManagerMercure Queenstown Resort

Réponse de l'établissement: Dear valued guest, Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them.Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit!Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

Réponse de l'établissement: Dear Guest,Thank you for your fantastic review of Mercure Queenstown Resort! We’re thrilled to hear you enjoyed your spacious room and found the resort convenient for accessing the main town.We’re delighted that your last minute decision to extend your stay in Queenstown led you to us, and it’s wonderful to know you’d choose to stay with us again.We look forward to welcoming you back on your next visit to our beautiful corner of the world!Kind regards,Mercure Queenstown Resort reservations agent

Réponse de l'établissement: Dear DOY_TXW,Thank you for sharing your detailed feedback on your recent stay with us at Mercure Queenstown Resort. We are so pleased that you found the hotel to meet your expectations for both comfort and convenience!It’s fantastic to hear that you enjoyed the spacious, well maintained room, the picturesque lake views, and our dining options. We're also happy that you found our 24 hour reception and easy access to public transport helpful, along with the peaceful courtyard and swimming pools.We do understand that the uphill location might be a little challenging for those not driving, and while we don’t have balconies in our rooms, we’re glad that the views from the room itself made up for this! We also appreciate your understanding about our policy on microwaves, which we do not provide due to food safety regulations.Thank you again for your recommendation, and we look forward to welcoming you and your family back in the future!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Réponse de l'établissement: Hi Pissamai, Thank you for your kind words and for recommending us! We’re so pleased you enjoyed the view and found our location convenient. It’s especially great to hear that our team made a positive impression, we’ll be sure to pass along your feedback.We hope to welcome you back to Mercure Queenstown Resort again soon.Warm regards,Lucy King-O'DonnellMercure Queenstown Resort.

Réponse de l'établissement: Hi there,Thanks so much for taking the time to leave a review! We’re so happy you enjoyed the lake view from your room; it’s definitely one of our best features.We know we’re a little out of the way from Queenstown center and don’t have a shuttle service, but it’s great to hear our reception team could help point you in the right direction for transport.We really hope to welcome you again in the future!Warm Regards, Lucy King-O'Donnell

Réponse de l'établissement: Dear valued guest,We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

Réponse de l'établissement: Dear Abigayle,Thank you for your lovely review! We are so pleased to hear that you enjoyed our beautiful location and found everything to your liking. We hope to welcome you back to the Mercure Queenstown Resort soon!Kind regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort

Réponse de l'établissement: Dear Jessielyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alex AndrewAssistant ManagerMercure Queenstown Resort

Réponse de l'établissement: Dear VivianLoveTraveling,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the inconveniences you experienced during your time with us.It's disheartening to learn about the issues you encountered with the cleanliness of your room and the service provided. Please rest assured that this does not reflect the standard of service we strive to deliver to our guests. Your concerns have been noted, and we will be addressing them with our housekeeping and guest services teams to ensure that such incidents do not occur in the future. We understand the importance of a clean and well maintained room, as well as prompt service, and we regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable to us as it helps us to identify areas for improvement.Once again, we apologise for the disappointment you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Warm regards,Amy McMahon, Assistant ManagerMercure Queenstown Resort