Avis : Oaks Queenstown Shores Resort

Réponse de l'établissement: Dear Michael,Thank you for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed your stay in our 2-bedroom penthouse and that the breathtaking views added to your experience. We truly appreciate your kind words about the surroundings, amenities, cleanliness, and service. It’s always a pleasure to know that our guests had a great time, and we look forward to welcoming you back soon!Santiago Front Office Oaks Shores Resort Queenstown

Réponse de l'établissement: Dear Zhou,Thank you for your outstanding review. We’re delighted you found great value in your stay and appreciated our proximity to the lake. It’s wonderful to hear that the amenities, cleanliness, and service all met your expectations.We hope to welcome you back for another memorable stay soon.Sincerely, Santiago Oaks Shores Resort Queenstown

Réponse de l'établissement: Dear Teo,Thank you for your feedback and for staying with us at Oaks Shores Resort Queenstown.We’re pleased to hear you enjoyed the amenities, cleanliness, and beautiful surroundings of your apartment. However, I sincerely apologise for the inconvenience you experienced with the hot water on your final night.The issue was unfortunately a general one affecting the entire building, caused by a temporary gas outage following a fire evacuation. Our team was under considerable pressure managing the emergency response and restoring services, and I’m truly sorry that this impacted your stay and that communication fell short during this time.We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more enjoyable experience.Kind regards, Santiago from Oaks Shores Resort Queenstown

Réponse de l'établissement: Dear JonahG,Thank you for your review and for highlighting both the positives and areas for improvement. We're glad to hear you appreciated the great service and found the shuttle to the city convenient.We’re sorry to hear about the maintenance issues in your room and the impact of the ongoing construction. Please know that all renovation updates are clearly communicated across our online channels and the Oaks website to help guests plan ahead. Your feedback regarding the room condition has been shared with our team to ensure better quality control moving forward.We appreciate your comments and hope to welcome you back for a smoother experience in the future.Kind regards, Santiago Oaks Shores Resort Queenstown

Réponse de l'établissement: Dear Yuechen,Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your stay with us and appreciated the service and beautiful views. We hope to welcome you back for another great experience in the future!Best regards,SantiagoFront OfficeOaks Shores Resort Queenstown

Réponse de l'établissement: Thank you for your review, Victor. We're glad to hear our team made a positive impression with their warmth and helpfulness. We understand the renovation work and temporary access limitations may have caused some inconvenience, and we appreciate your patience. Please note that all renovation details are clearly advertised on our online channels and the Oaks website. We’re also sorry to hear about the air freshener—your feedback is valuable and will be shared with our housekeeping team to ensure a more comfortable experience in the future.Santiago Oaks Shores Resort Queenstown

Réponse de l'établissement: Dear Yun Ching,Thank you for your very good review and kind comments. We're delighted to hear you enjoyed the excellent views, comfortable accommodation, and the modern, cozy design of your penthouse.We hope to welcome you back to Oaks Shores Resort Queenstown for another memorable stay.Kind regards, Santiago Oaks Shores Resort Queenstown

Réponse de l'établissement: Dear Guest,Thank you for your review! We’re thrilled to hear that you enjoyed the beautiful views and appreciated the new amenities in the apartment. It’s great to know that the location was convenient for you as well.We hope to welcome you back for another wonderful stay at Oaks Shores!Best regards, Santiago Oaks Shores Team

Réponse de l'établissement: Dear Guest,Thank you for your feedback. I'm very sorry to hear that your experience did not meet expectations. We understand how frustrating it must have been to feel disappointed with the room and service.Please note that our standard check-out time of 10am is clearly stated in all booking confirmations and on our website. Any late check-out incurs an additional fee, which is also communicated in advance. That said, I regret if this information was not made clear enough during your stay.Your comments have been shared with our team to help us improve communication and service. We appreciate you bringing this to our attention.Kind regards, Santiago Oaks Shores Resort Queenstown

Réponse de l'établissement: Dear Kelly,Thank you for choosing Oaks Shores and for sharing your experience with us. We are glad to hear that you found our one-bedroom lake view apartment comfortable and well-equipped with everything you needed, including comfy beds, a cosy living area with a fireplace, a good kitchen with an oven and dishwasher, and a clean, minimalist bathroom.We apologize for any inconvenience caused by the parking situation during your stay. Rest assured, we take your feedback seriously and will look into ways to ensure that reserved parking spaces are available for our guests as intended.Your feedback helps us improve, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards, Santiago from the Oaks Shores Team

Réponse de l'établissement: Dear HuiMin,Thank you for your amazing review and kind words. We're thrilled to hear that you had one of your best stays with us and enjoyed the stunning lake and mountain views, the convenient location, and the comfort of the apartment.We appreciate your understanding regarding the ongoing renovations. As always, we ensure all updates are clearly communicated across our online channels and the Oaks website to help guests plan ahead.We’d be delighted to welcome you back to Oaks Shores Resort Queenstown on your next visit.Kind regards, Santiago Oaks Shores Resort Queenstown

Réponse de l'établissement: Dear Supunsa,Thank you for taking the time to leave a review! We’re delighted to hear you enjoyed the cleanliness and service during your stay. We appreciate your feedback on the amenities and surroundings. We're always looking for ways to improve and will take your comments into consideration as we continue to enhance our guest experience.We hope to have the pleasure of welcoming you back in the future!Best regards,Santiago Oaks Shores Team

Réponse de l'établissement: Thank you for your review! I’m glad to hear you enjoyed the awesome rooms and found the cleanliness to your liking.I appreciate your feedback regarding the parking situation. We understand that our parking can be limited at times, and we're working to improve that experience for our guests.Thank you for staying with us, and I hope to welcome you back in the future!Best, Santiago The Oaks Shores Team

Réponse de l'établissement: Thank you for your great review! We're glad you enjoyed the perfect location and the beautiful lake view. We hope to welcome you back for another amazing stay.Santiago Oaks Shores Resort Queenstown