Our tour company, unexpectedly and at the last minute, changed the time of our departure from 7:45 am to 6am. Unfortunately, the hotel’s breakfast starts at 7am, with no exception, not even a single cup of coffee. Strict policy with no consideration of a guest’s request or desire. We could accept this unfortunate policy had they not been making an exception for another group in plain view. The breakfast policy in general should be reviewed because the previous morning we came down to find the dining room roped off but with people inside, with no sign of a hostess. Inquiring at the front desk, we were told we needed to wait so we can give our name and number. After waiting a long time with no sign of anyone, a guest walked by us, bypassed the rope and proceeded to a table. We followed suit and the dining room filled with guests all removing the rope or going around it. The hostess finally emerged from the back. Overall, the hotel was comfortable. The views were spectacular (look beyond the construction in front). A couple of chairs anywhere outdoors would have been greatly appreciated to take in the view and breathe the fresh air. We loved Patagonia but these minor breakfast “policy” issues were disappointing.
Traduire