Swissotel the Stamford

這個酒店歧視華人哦，擺明歧視華人。看看我的郵件溝通，70樓skai bar 歧視華人，微笑着藐視我，對我振振有詞説英語是國際語言, 這裏需要説英文，（原話是：English is an international language u need speak English here ）,服務員叫anna，立馬找了她的經理投訴，她的經理對我説，對你遭遇我感到抱歉，這麼官方的説辭一句話結束。寫了郵件結果也是轉去了skai bar那個經理，還是那晚一樣的冠冕堂皇説辭，官方迴應得不痛不癢，不解決問題的態度。一個公司文化如果底層員工都能歧視華人，那説明高層也是這個態度，企業文化。大家擦亮眼睛訂酒店吧。完全不推薦這家酒店，房間寫的40坪，房間也就20坪，説是看海，你得出了陽台探着身子往陽台斜斜的望出去。各種設施不新，對比這個價格和服務及設施，是完全不值得的！常年在國外住酒店，大使級別，我是從來沒碰到哪家酒店歧視我的英語，歐洲北美沒碰過，在新加坡碰到了。

下午三點才到酒店，沒有更高樓層的房間了，沒有看到港景。但是服務人員都很熱情周到，在瞭解到我們有小朋友以後，給小朋友拿來了小童洗漱用品。收拾房間的服務員建思和樓層管理何方還用浴巾疊了小動物，給大家留下了深刻印象。讓我們新加坡的旅行休息的很好。

Location is good, very close to mrt and also the mall, with lots of food to choose, and convenience store and mcdonalds. The view is good too, overlooking the whole of marina bay in the bay view rooms. But the room is quite old style although it is refurbished a few years ago. The crucial problem is the drainage system of the bath tub and sink is quite bad, causing the water to flow away very slowly. I guess it is because the hotel is built in the 80s. Another thing is the shower and the bath tub is built in together, which is quite rare to see in hotels, esp. 5 stars ones. And there is no door in the shower/bath tub, when you showered, the water will inevitably spilt onto the floor causing it to be very slippery and dangerous. And it took many hours for the floor to dry up. Service is so so. You have to do your own check-in using the computer counter, which is ok and common due to cut down of staff. But usually guests could not finish the check in themselves and have queries, but there is only 1 to 2 staff during peak hours, causing a long queue and it took even longer than normal check in with staff. On top of that, I randomly found out that there was a "Clean for green" promotion, you got a $20 credit for dining/spa etc if you do not need your room to be cleaned. This is a good promotion but there is no staff to inform the guest or no notice in the room. If I were not waiting for my friend in the lobby and randomly looking at the screen, I would have missed it. In fact I would normally not require cleaning of the room during stay of consecutive nights, but due to lack of staff informing me, I ended up missing the 1st night.

沒想到這個酒店性價比極其差，前台是開放式的，沒有任何工作人員引導，後續沒有工作人員幫忙辦理入住，衹能自己到處尋找服務人員。入住給了我1個14樓的房間，我覺得太矮了而且數字不吉利，詢問是否有其他選擇，回覆訂滿了也沒有其他房間的選擇，就很離譜，沒有任何選擇給到客人。衹能被迫入住，酒店設施也很簡陋，還是站在浴缸裏洗淋浴的形式，稍微不站穩就容易滑倒，而且晚上8:00以後不知道為什麼水不熱，體測衹有30度，搞得你衹能白天洗澡，退房也是，辦理入住的時候是當日下午15:00，想要延遲一下退房到下午13:00，反饋我説不行，一定要12點退房，不知道為什麼腦子這麼不變通，從設施到服務態度以及性價，再也不會選擇這家酒店

聽勸就不要訂這個酒店，千萬不要被金莎那個照片吸引，我就是這樣住進來的，還加錢訂了瑞士房，提前一個月訂的，結果安排在39層（瑞士房的最低層）經過投訴換到了56層，然後户型是最差的52號。偏的衹能把頭伸出去才能看見金莎酒店港景。最無語的是酒店服務，可以説沒有任何服務。國內快捷都比它強，很多都是自助式，有問題響應也很慢，對孩子特別不友好，設施很老舊，不方便。沒有小童遊樂區。早餐也不咋樣，總之能消費起這個酒店的千萬別住這個，新加坡這個區域的酒店交通都很方便，並且都很近，也比這個便宜。

新馬之行最貴的酒店，結果體驗最差，辦理入住的時候是自助辦理，體驗感很不好，跟一位亞裔小哥説幫忙辦理入住結果一臉冷漠：I can‘t speak Chinese，然後英語跟他balabala辦理完，華語也算是新加坡官方語言，結果作為服務人員竟然不會説，對待國人明顯態度不好，第二天見他和一個老外一臉諂媚。所有服務人員見了面也不打招呼，總之服務一塌糊塗，新加坡來一次再也不想來了，和日本服務差遠了，唯一可取就是地理位置不錯，但下次不會來也不會入住了

Amazing hotel: perfect location, perfect Marina May view, perfect service! The bar on 70th floor offers delicious cocktails and has a breathtaking view on Singapore. I would definitely book this hotel again.

It's fantastic view in my room. My room was in 47 floors. And there was so kind staff and good services.

It's a 5 star hotel. But there were so many people that it felt like it was just a 4 star hotel. You must check in yourself. The staff just standing near the door didn't help at all. The pool is very small, still need to share with another hotel. There were so many people at the pool that it was surprising.so scary actually ☹️ Good location and conveniently close to many tourist attractions, there are many malls nearby.