Découvrez les avis réels des clients sur les hôtels.
Publiée le11 oct. 2025|Chambre Lit King-Size - Vue sur Fontaine
InvitéOur stay was truly exceptional, and it was without a doubt one of the best hotel experiences we have ever had. We were incredibly touched by the effort Jaybie, Kim, and Kelvin put into making our special day so memorable. The surprise prepared was the absolute highlight of our trip, and we are so grateful for the impeccable service and genuine warmth.
Voir plus
Prix par nuit à partir de :192 £
Publiée le7 mars 2025
RehabMMThe best hotel ever, perfect location and the stuff are super amazing.
Voir plus
Prix par nuit à partir de :184 £
Publiée le27 déc. 2025
Invité
The hotel is totally awesome with super friendly staff across all roles that make me feel the hospitality of Riyadh. The hotel is new with awesome view of the kingdom center. It is within 5 mins walk to the metro station and is closed to a shopping mall.
Voir plus
Prix par nuit à partir de :148 £
Publiée le7 fév. 2025
Invité
Nous sommes arrivés le matin pour faire notre séjour. Le personnel de la réception est très sérieusement responsable. Le lendemain, nous allons à l'aéroport pour prendre l'avion après le match de football. Le temps est très tensionné. Le Concierge Bellman Ibrahim, le service de l'hôtel, nous a aidé beaucoup, Nous allons à l'aéroport avec des véhicules d'hôtel après la course sans souci, et merci beaucoup à Concierge Bellman Ibrahim.
Voir plus
Prix par nuit à partir de :127 £
Publiée le19 août 2025
InvitéNice place with good location. The parking is behind the building. And no elevator available in parking flor.
Voir plus
Prix par nuit à partir de :50 £
Publiée le19 déc. 2025
Invité
Great service, clean room, nice location, very friendly staff, easy to order delivery food, good coffee too
Voir plus
Prix par nuit à partir de :106 £
Publiée le6 nov. 2025
MsMelissa
Disappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
Voir plus
Prix par nuit à partir de :190 £
Publiée le11 avr. 2025
Abed88
Le service devient mauvais année après année
Internet est très mauvais
Les chambres sont propres et spacieuses
Mais les services ne sont pas dignes de la valeur payée
Très coûteux
Voir plus
Prix par nuit à partir de :40 £
Publiée le21 juill. 2025
Luca
Great service. They accomodated a very late check out as the hotel was not busy on that day. Everybody is always willing to help. Highly recommended.
Voir plus
Prix par nuit à partir de :98 £
Publiée le7 janv. 2026
Invité
I didn't realize that there are two Swiss Flora Hotels nearby so my taxi dropped me off at the wrong one, which was very frustrating for me as I was exhausted and sick. But the kind front desk agent offered me a free ride with the hotel vehicle to the correct one, which was just around the block.
The hotel was very comfortable and the food at the restaurant was delicious (I had their traditional Saudi stew with rice and fresh squeezed orange juice) and the service was impeccable.
The room was very comfortable with all the modern amenities as expected in any city hotel, but the room had a faint cigarette smell which I didn't like. I was too tired to change rooms, do I dealt with it.
I asked for a wake up call at 2:30am which I did receive...thankfully!
Voir plus
Prix par nuit à partir de :45 £