Hôtels 3 étoiles à Ottawa

My family had a wonderful stay at this hotel. Front desk staff were amazing. The Cleaner came to knock  the door at 11:45am and as soon as she knocked she opened the door with her key. She didn’t even wait 30 seconds for a response….keep in mind check out is 12noon so we still had 15 minutes to gather our things still. This was the only down side but that’s the error of one single worker so I would stay at this same hotel again whenever I travel to Ottawa.

The staff were amazing, The breakfast was very tasty and delicious. I will book again when going to Kanata.

Stayed 3 nights. Had some problems with the shower, however maintenance came and resolved issues quickly second day. Housekeeping missed our room on the second day. Nice large suite with a kitchen was convenient as well as the noon checkout was great. Very quiet location yet close to many conveniences. The breakfast was lacking as the product quality was on the low end. Should improve with fruits, waffles and better quality: baked goods, sausage and bacon.. i would definitely stay again but would not enjoy the breakfast as it is.

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

Room is in good size even for a family. There 5-6 lifts but there are always long queues for lifts there. The lifts do not seem to serve their purpose well. In the morning, the hotel controls all lifts. You can’t press Down Button for a life to come down to check out or to the car park. You have to wait till someone who comes out to where you are on a lift way up or down. Never found hotel lifts operating so weirdly 😳 After checking out, I tried to take the stairs case to go down to the car park, I couldn’t do that because a room key was required to access the staircase😖 The electric door lock for our room had been beeping most of the time. Informed hotel to fix it.

L'hôtel était confortable à l'aéroport d'Ottawa et disposait d'un service de navette gratuit qui était notre raison de choisir cet hôtel Nous étions en ville pour un mariage familial et nous avons eu un séjour de 2 nuits. La chambre était confortable et calme à la fin du couloir (à notre demande) Nous étions déçus que $275 par nuit n'ayant pas inclus de petit déjeuner ni même un coupon de rabais pour le restaurant à l'intérieur de l'hôtel, nous étions heureux d'avoir la possibilité de prendre le Le choix de plusieurs restaurants est plus raisonnablement coûté moins de cinq minutes à pied pour le dîner et 2 petits-déjeuners.

Good location, where it is near parliament hill and the canal. Easy to get around scenic points on food. Nearby you can find cafes and restaurants. Cleanliness and amenities were satisfactory. Free self -service luggage storage is a plus. Pre-arrival verification was required by the hotel. It needed me to have a reachable phone no. to receive the codes. It would be a problem if one doesn't has roaming or a local phone no. Registration by email or in person at the front desk was said to be unacceptable.

Nous avons eu 2 alertes de feu en 2 jours, personne ne nous a dit quand nous avons fait la réservation. Fiest time ppl nous avons peur , nous avons dû aller dehors... NON STAFF nous explique rien pendant trop longtemps. J'ai demandé au bureau frontal et la femme là-bas ne me regarde pas. L'autre femme qui était là n'a pas expliqué que j'avais à demander ce qui se passe est une pratique ou pas ? Ppl était en fait effrayée... elle a dit oui de la manière la plus insensée. Il y a des cheveux et des objets dans la salle de bains que j'avais à retirer. Je vérifie tôt, je dois dire, mais ils ont dit que la chambre était prête. C'est clair qu'elle n'était pas 100% propre. Le petit déjeuner est très fondamental. J'ai dû dire au bureau de front que le café était vide... Plus, le premier gars qui m'accueille au bureau de front n'était pas sympathique. Si vous avez le budget à aller ailleurs, faites-le juste.

Une expérience d'enregistrement particulièrement bonne. La réception est sympathique. Ils savent cuisiner, ce qui résout l'embarras de ne pas pouvoir trouver à manger le soir de Noël. Le climatiseur dans la chambre est un peu bruyant.

C'est bien, à 10 minutes à pied de la montagne du Congres, c'est pratique, j'aime la balcone de la chambre, une vue spacieuse et bien vue