Hôtels 4 étoiles à Oulan-Bator

I stayed at Grand Hill Hotel Ulaanbaatar for five nights in November 2025. During my stay, I experienced a serious issue that was handled in a highly unprofessional manner, which significantly affected my trust in the hotel. I had placed a sentimental hoodie in the wardrobe of my room. On the third day, due to very cold weather, I wore other coats when going out. I can confirm, based on all photos taken that day, that the hoodie was not taken out of the room. However, upon returning that evening, the hoodie was missing. At the same time, one of the two hotel bathrobes originally in the wardrobe was also gone. I immediately reported this to the reception. The male staff member on duty initially stated that it was “impossible” for the hotel or housekeeping to have taken any items. Only after repeated requests did he contact the housekeeping staff, who denied taking anything. He promised to review CCTV footage the following day. When I followed up the next day, other reception staff said they had no record or handover of the incident and asked me to wait until the same staff member returned in the evening. Only then was the CCTV reviewed. I was informed that the camera angle did not cover the room entrance, and no further investigation or follow-up was offered. Throughout the process, there was no clear investigation procedure, written response, or proactive assistance. Instead, the communication repeatedly implied that the issue might have been the guest’s responsibility. This approach lacked transparency, accountability, and basic respect for a paying guest. Based on this experience, I strongly advise future guests to take extra care in securing their personal belongings. In the event of missing items, the hotel’s response may be limited to denial and minimal follow-up, which is concerning for any traveler.

L'environnement est très bon et l'attitude de service est très bonne

I had a pleasant stay at the Ramada Hotel overall. The service was excellent—staff were friendly, helpful, and made the experience smooth from check-in to check-out. The location is a major highlight for me, as it’s very convenient. I had to pick up my husband early in the morning from the airport, and it only took about 45 minutes, which worked out perfectly. There is also a lounge on the top floor, which is a nice feature, although it felt a bit old-fashioned. In fact, the hotel overall has an older style and could benefit from some modernization. The room itself was on the smaller side but still comfortable enough for a short stay. One issue I noticed was with the bathroom ventilation. Even though I was on a non-smoking floor, when I turned on the ventilator, cigarette smoke seemed to come through. Once I turned it off, the smell disappeared. Additionally, we stayed two nights, and housekeeping did not come to make up the room, which was a bit disappointing. This is an area the hotel could improve. Overall, despite a few inconveniences, I would still recommend this hotel for its great service and excellent location.

Fantastic. Got in late and met a guy from New Zealand who helped me out. Met connections from Australia completely by accident which hope will lead to job interviews. Close to city centre. Staff were very friendly. Rooms are not 5 star but suited needs and the staff do everything to make you comfortable. I took advantage of the gym and the sauna and also used the breakfast restaurant. Very good. Beer was also on tap and service was appreciated. Will definatly stay here again and highly recommended.

La chambre est correcte, l'espace est assez grand, mais les installations sont vétustes (la plupart des hôtels en Mongolie sont relativement anciens), l'environnement est relativement propre, leurs draps ont été vérifiés, ils sont toujours très propres et le service est très bon. À mon arrivée, l'hôtel était toujours en train de vérifier la commande de réservation, mais aucune information n'a été trouvée. Heureusement, j'ai rencontré un frère parlant chinois qui m'a aidé à traduire. Je l'ai réservé sur Ctrip. Nom anglais Ctrip et laissez-le vérifier les informations de commande.

Cet hôtel est situé au 11e étage d'un centre commercial. Une supérette pratique est également disponible. Plusieurs fast-foods sont également disponibles au 9e étage. La réception est excellente et la communication en anglais est fluide. Ils peuvent vous aider à réserver une voiture privée pour l'aéroport. Le prix est de 150 000 NTD, soit environ 300 RMB. La chambre est très spacieuse. Les équipements sont moyens, mais le balcon est malheureusement petit. Il suffit de voir Oulan-Bator la nuit. Le centre commercial et le grand magasin d'État sont à respectivement 15 et 35 minutes à pied. Petit conseil : privilégiez la marche. Les embouteillages sont plus importants qu'à Pékin. J'ai passé trois jours en Mongolie avec ma fille. C'était très sûr et je n'ai pas rencontré d'hostilités.

Il y a des magasins de confort et des restaurants coréens et chinois à l'intérieur de l'hôtel, donc il était très pratique de régler les repas et les besoins.

Après être resté trois jours, personne n'a vraiment nettoyé la chambre. Des éloges pour le personnel de la réception, ils vous aideront à appeler un taxi et il y a un café en bas, ce qui est très pratique. Il y a un supermarché à côté. Lorsque vous sortez et tournez à droite, il y a un petit centre commercial où vous pouvez manger et retirer de l'argent.

Emplacement très pratique

J'ai aimé qu'ils m'aient enregistré à 2 heures du matin sans aucun problème, mais la chambre était sale, il y avait les cheveux de quelqu'un d'autre dans le drain sur le sol. L'hôtel lui-même est déjà vieux.