Avis : PARKROYAL Darling Harbour, Sydney

Réponse de l'établissement: Dear Valued Guest, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour. We are delighted to hear that you enjoyed your recent stay, especially during your conference at ICC Sydney.We take pride in our prime location, just a short walk across the bridge to the convention centre, and we’re glad you found our spacious rooms accommodating. It’s wonderful to know that the separate shower and bath met your needs, and that you appreciated our breakfast offerings especially the giant melted Nutella dispenser!Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Siana,Thank you for your lovely feedback!We're delighted to hear you enjoyed our buffet breakfast and that the warmth and comfort of your room made for a pleasant stay. It’s always wonderful to know when our guests feel right at home.We hope to welcome you back to PARKROYAL Darling Harbour, Sydney again soon.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Valued Guest Thank you so much for taking the time to share your wonderful experience at PARKROYAL Darling Harbour. We are thrilled to hear that you found our service fabulous and our team helpful and friendly.It’s great to know that you enjoyed the spaciousness and cleanliness of your room, as well as the comfort of our beds. We take pride in offering delicious dining options, and we’re delighted that you loved the food at Abode, especially the breakfast buffet with its variety.Your feedback is invaluable to us, and we look forward to welcoming you back for another exceptional stay.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Wai, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour. We are delighted to hear that you found your room beautiful and appreciated our convenient location.We strive to maintain high standards of cleanliness and service, and we’re glad our front desk team was able to assist you. However, we sincerely apologise for the behavior of our bellboy during your stay. Please rest assured that we will address this matter with our team to ensure a more positive experience for all our guests.We hope to welcome you back in the future for an even better stay.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Valued Guest,Thank you for your review and for choosing to stay at PARKROYAL Darling Harbour. We’re pleased to hear you enjoyed our spacious rooms and convenient location close to the city and Darling Harbour.We sincerely apologise for the inconvenience caused by the air conditioning and the noise between rooms. Your feedback is valuable and has been shared with our maintenance team to investigate and address these concerns. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear valued Guest, Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed our food and found our services helpful during your stay, especially given the challenging weather conditions. Our team is dedicated to ensuring a warm welcome and providing assistance whenever needed, so it’s rewarding to know we made a positive impact on your experience.We look forward to welcoming you back to PARKROYAL Darling Harbour in the future!Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Mousey, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour. We are delighted to hear that you found our check-in process easy and appreciated our convenient location near Darling Harbour and the shopping district.We’re especially glad that our valet services made a positive impression on you. We will certainly pass along your kind words to our team, particularly the gentleman who assisted you.Regarding your suggestion about having a laundromat in the hotel, we understand that laundry services can be costly for some guests. While we currently offer guest laundry through an external vendor, our team is more than happy to provide directions to the nearest laundromats should you need them during your stay.Thank you once again for your valuable feedback. We hope to welcome you back soon!Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Prannay ShahThank you for taking the time to share your experience with us at PARKROYAL Darling Harbour. We appreciate your feedback regarding the breakfast area being crowded during your stay. We are continually working to enhance our guests' dining experiences, and your insights are invaluable in this process.We’re pleased to hear that you found our water purifier convenient for refilling bottles. Sustainability is important to us, and we strive to provide options that help reduce plastic waste.We hope to welcome you back soon for an even better experience.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Valued Guest, Thank you for taking the time to share your feedback. We're pleased to hear that you found your room spacious and comfortable during your stay.We regret, however, that the noise in the morning affected your experience. We appreciate you bringing this to our attention.Your comfort is very important to us, and we hope to have the chance to welcome you back for a quieter and even more enjoyable stay in the future. Thank you again for your comments!Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Deklaz, Thank you for taking the time to share your feedback following your recent stay at PARKROYAL Darling Harbour, Sydney.We’re pleased to hear that our central location and the service from our dedicated team enhanced your experience. It's always encouraging to know our team’s efforts made a positive impact.We do, however, sincerely regret the inconvenience you experienced with the bathroom fittings and noise from the plumbing. Your comments have been shared with our maintenance team for review, as we are committed to improving both the comfort and quality of our facilities.We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Erdok, Thank you for taking the time to share your feedback regarding your recent stay at PARKROYAL Darling Harbour. We are delighted to hear that you found our rooms to be exceptionally nice and clear, surpassing your experiences at other accommodations during your travels.Your kind words serve as a great motivation for our team, as we strive to provide our guests with the highest level of comfort and service. We look forward to welcoming you back in the future and ensuring that your next visit is just as enjoyable.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Patrick,Thank you for taking the time to share your feedback following your stay with us.We’re pleased to hear you enjoyed our convenient location, just a short walk to Darling Harbour, the boardwalk, and onwards to Sydney Harbour. It's also great to know you found the check-in and check-out process easy and seamless.As a full-service city hotel, we focus on providing comfortable accommodation rather than self-catering facilities, and we’re glad this suited your needs during your visit.We hope to have the pleasure of welcoming you back to PARKROYAL Darling Harbour, Sydney in the near future.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear Ee Lane, Thank you for taking the time to share your wonderful feedback regarding your recent stay at PARKROYAL Darling Harbour. We are delighted to hear that you enjoyed our strategic location and the proximity to Darling Harbour.It’s fantastic to know that you found our hotel conveniently situated near such a vibrant area, with plenty of dining options and the spacious park where children can have fun. We strive to provide our guests with an enjoyable experience, and it’s gratifying to hear that we met your expectations.We look forward to welcoming you back on your next visit, where we hope to provide you with another memorable stay.Regards Jeroen M, General Manager

Réponse de l'établissement: Dear MonLeung, Thank you for taking the time to share your experience during your recent stay at PARKROYAL Darling Harbour. We are delighted to hear that you found our location perfect, with easy access to Darling Harbour and Cockle Bay. It’s wonderful to know that our team made a positive impression with their friendly and helpful service.We appreciate your feedback regarding the breakfast variety. We strive to provide a diverse selection of options, and we will certainly take your comments into consideration as we work to enhance our offerings.We also want to extend my apologies for the issues you experienced with the air conditioning in your room. Please rest assured that we are looking into this matter to ensure a more comfortable environment for all our guests.Thank you once again for your valuable insights. We hope to welcome you back in the future, where we can provide an even better experience.Regards Jeroen M, General Manager