Avis : Kansai International Airport Hotel 11

Réponse de l'établissement: Thank you for sharing your feedback. We understand that the distance from certain locations may not have been as convenient for you. We always strive to provide a comfortable and pleasant stay for all our guests, and we appreciate your input. We hope to welcome you again in the future and offer an even better experience. Best regards!

Réponse de l'établissement: Thank you so much for your thoughtful and detailed feedback! We are delighted to hear that you enjoyed your stay at Hotel 11 and found our location, facilities, and services convenient and comfortable.We understand that traveling with large luggage can sometimes be challenging, and we are always happy to assist in making your journey as smooth as possible. It’s great to know that our team could help arrange transportation and communicate effectively to meet your needs. Your comfort and satisfaction are our top priorities.We appreciate your kind words about the cleanliness, spaciousness, and quality of our amenities. It’s wonderful to hear that you had a restful stay and found our pricing reasonable. Your positive feedback motivates us to continue providing excellent service to all our guests.If your travels bring you back to Osaka, we would be thrilled to welcome you again. Please do not hesitate to reach out to us if there’s anything we can do to make your next stay even more enjoyable.Warm regards!

Réponse de l'établissement: Thank you for choosing to stay with us before your departure! We’re happy to hear that you found our hotel spacious and comfortable compared to other city hotels. We hope you had a pleasant stay and wish you safe travels as you leave Japan. Should you return, we’d be delighted to welcome you back!

Réponse de l'établissement: の度は当ホテルにご宿泊いただき、誠にありがとうございました。お部屋にご満足いただけたとのことで、大変嬉しく思っております。また、アクセスや団体のお客様による混雑につきまして、ご不便をおかけし申し訳ございませんでした。今後もより快適にお過ごしいただけるよう、スタッフ一同努めてまいります。貴重なご意見をいただき、誠にありがとうございます。またのご利用を心よりお待ち申し上げております。

Réponse de l'établissement: Thank you so much for your kind words! We’re delighted to hear that you had a great experience with us. It’s wonderful that you found our location convenient, and that you were satisfied with the cleanliness of your room and the amenities we offer. We're also glad that our Chinese-speaking front desk staff made your stay more comfortable. We hope to welcome you back soon!

Réponse de l'établissement: Thank you for sharing such a detailed review of your stay with us! We are thrilled to hear that you enjoyed the clean and spacious room, as well as the convenience of the facilities we offer, such as the wireless electric pot, microwave, and luggage scale. It’s wonderful to know that our location near the MaxValue supermarket, beach, and Linkou Premium Outlet added to the convenience and enjoyment of your visit.We’re also pleased to hear that the large parking lot was useful for you. Your comment about the train running behind the hotel is appreciated, and we’re glad to know it did not disturb your stay.Your insights help us better understand what our guests value and allow us to continue improving. Should your travels bring you back, we would love to welcome you again for another enjoyable and convenient stay.Warm regards!

Réponse de l'établissement: この度は当ホテルをご利用いただき、誠にありがとうございます。お客様の貴重なご意見をいただき、大変感謝しております。お部屋の広さや立地にご満足いただけたことを嬉しく思います。しかし、清掃面でご不便をおかけしたことについて、心よりお詫び申し上げます。お客様からのご指摘を真摯に受け止め、今後の改善に努めてまいります。もし再度ご利用いただける機会がございましたら、より快適にお過ごしいただけるよう、清掃体制を見直し、より一層の清潔感を保つよう努力いたします。お客様のまたのご来館を心よりお待ち申し上げております。

Réponse de l'établissement: Thank you for your valuable feedback! We’re glad to hear that you found our hotel to be new and well-located, with convenient access to the airport and nearby subway station. We also appreciate your mention of the surrounding shopping and dining options, including the AEON supermarket and the delicious BBQ restaurant.We apologize for the size of the room and the lack of a bathtub. We understand that these details can affect your overall experience, and we will take your feedback into consideration for future improvements.Thank you again for staying with us, and we hope to welcome you back soon for another enjoyable visit!Best regards!

Réponse de l'établissement: Thank you for your wonderful feedback! We’re delighted to hear that you found our hotel conveniently located near Kansai Airport, with easy access to the metro and nearby markets. We’re also glad that you enjoyed the spacious and clean rooms. We truly appreciate your kind words and look forward to welcoming you again on your next visit! Best regards!